Job Description:

Works under the direct supervision of Clinical Operations leadership utilizing Provider Protocols, Organizational Policies and Standing Operating Procedures (SOP). Patient care is 100% telephonic in the Experience Center with hybrid remote performance-based opportunities. Assists staff, providers, residents, and medical students telephonically with patient care, clerical, and organizational tasks using a team-based approach. Provides information to patients so they may fully utilize and benefit from the care services. May be assigned to specific medical department and/or specialty (e.g., surgery, cardiology, neurology) to help with patient care related to that department and/or specialty or may be expected to cross-cover multiple departments/specialties. Works closely with supervisor to ensure responsibilities defined below are fulfilled in a timely manner.

Qualifications:

Certification of Medical Assistant Training Program

CMA/RMA Certification/Registration

Previous Experience in a clinical role in a healthcare setting