Student Disability Services within the Division of Student Life invites applications for the Testing Specialist position. This is a non-exempt, 12-month, full-time, non-tenure-track staff position.

The mission of Student Disability Services (SDS) is to partner with the campus community in creating equitable access to eligible students while promoting disability-inclusive diversity. Staff is comprised of 23 professional and administrative employees.

The Position: Reporting to the Student Services Coordinator, the Testing Specialist performs administrative and proctoring duties to assist in the daily operations of the Student Disability Services (SDS) Testing Center. The specialist manages the administration of exams, supervises and assigns tasks for testing proctors, and supports communications with faculty, students, and staff.

Responsibilities:

Exam Administration:

• Administer and oversee exams according to prescribed standards and guidelines for both day and evening testing hours, including monitoring the conduct of examinee

• Manage testing appointments, schedules, and customer service inquiries by communicating and providing information and assistance to faculty, staff, and students regarding exam

• Organize, prepare, and verify the accuracy of test material

• Convert exam materials into accessible formats for use with assistive technology software

• Prepare various assistive technologies for students and troubleshoots if necessary

• Communicate with faculty, staff, and students and serve as a resource to facilitate testing accommodations to students, as well as promote productive working relationships with faculty and staff

• Maintain all supplies necessary for the efficient operation of the testing center

Document Conversion

• Document Conversion: Assist in obtaining and/or converting appropriate instructional material in[to] accessible formats, ensuring timely delivery of request

• Train and assist students with accessible text, software, and technology need

• Perform quality control on completed materials;

• Communicate and promote productive working relationships with students, faculty, and staff

Management/Training:

• Assist in recruiting, hiring, training, and supervising test center proctors and courier

• Assist in facilitating ongoing training for SDS staff and testing center employee

• Assist in managing the weekly scheduling of proctor

The University and Region: UTK is the state's flagship land-grant university. We are a Research 1 university, housing 14 colleges and 900+ programs of study. With an enrollment of 36,000 students, our undergraduate and graduate programs are repeatedly ranked among top national programs. The city of Knoxville is a hidden gem with a beautiful and walkable downtown, a diverse music scene, active neighborhoods, unique restaurants, and a robust offering of outdoor and cultural activities. UTK is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains, and a day's drive to Memphis, Chicago, and Washington D.C. Knoxville and the surrounding counties have a statistical area population of over 850,000 people. The Knoxville region houses many leading corporations, including Bush Brothers & Company, Discovery Inc., Tennessee Valley Authority, and Oak Ridge National Laboratory.

Qualifications:

What We Require

Education: This position requires a high school diploma or GED

Experience: Two (2) years of work experience

Knowledge, Skills, and Abilities:

• Proficient computer skill

• Ability to manage people and priorities effectively and efficiently

• Knowledge of document conversion software

• Ability to communicate effectively and professionally with constituent

• Ability to develop and present training materials about test proctoring and assistive technology

• Ability to stay abreast of current and emerging trends and information in testing and document conversion

• Ability to maintain and present accurate records, reports, and statistical data

• Ability to research, propose, and implement new technologies and procedure

• Ability to maintain confidentiality in compliance with FERPA

• Basic understanding of civil rights laws such as the Americans with Disabilities Act, Sections 504 & 508 of the Rehabilitation Act, and other applicable laws.

What We Prefer:

Education: Bachelor's degree

Experience: One (1) year experience in the testing industry, higher education, technology, or related field; Previous experience in a National College Testing Association (NCTA) certified testing center.

Knowledge, Skills, and Abilities:

• Knowledge of ADA and provision of disability-related accommodations

• Advanced computer software skill

• Skilled communicator

• Knowledge of prescribed standards and guidelines in test administration

• Proven ability to effectively manage multiple priorities and thrive in high-pressure environment

Work Schedule:

This position requires one or two evening shifts per week and occasional weekend work. Staff must be able to work extended hours during final exam periods and be available for potential overtime as needed.

Salary: This position is classified as an administrative associate 1 with a Market Range 03. The salary is commensurate with experience and other qualifications and is accompanied by a standard university benefits package.

Application Process: All applications will be reviewed immediately until July 15, 2024. For full consideration, applicants must electronically submit a resume and three references' names, addresses, and phone numbers. All materials for the position should be submitted through the University of Tennessee Human Resources application system.