THECB - Systems Analyst VI, Sr Salesforce Admin/Developer

Job Description

THECB is observing a hybrid telecommuting schedule with employees required to be in the office at least two (2) days per week.

The agency is located at the George Herbert Walker Bush State Building located in the Capitol Complex at 1801 N. Congress Ave. Austin, TX 78701.

Introduction:

The candidate should be able to perform below tasks:

1. Design, develop, deploy the code and perform Salesforce Administrative tasks.

2. Serve as a senior developer on the scrum team.

3. Collaborate with business and technical team to understand the requirement and implement that by following industry best practices and THECB agency's ITS standards.

General Description:

Performs work in the design, development, implementation and administration of Salesforce application; collaborate with business and development teams to translate business requirements into technical specifications; develop and configure workflows, forms, Apex code, reports and data loader in the Salesforce platform; promote code from lower to higher environments using Azure DevOps; automate data load and extract from Salesforce using data loader; and conduct testing and quality assurance to ensure optimal performance and reliability

This role will be responsible for customizing, developing, and using the Salesforce application for complex programming projects. Server as a senior developer on the scrum team; utilize out of the box functionalities in Salesforce applications to meet specific business needs and requirements; understand the current customized code and refine it with, Out of the Box features minimizing custom code usage; work closely with stakeholders to gather feedback and identify areas of improvement; implement enhancements to gather feedback and identify areas for improvement; and continuously explore new features and functionalities offered on the Salesforce platform. Collaborate with others in the team to develop salesforce integrations using API.

This role will provide incident resolution and troubleshooting support for Salesforce applications; identify and resolve issues promptly, ensuring minimal disruption to business operations; collaborate with cross-functional teams to investigate and resolve system incidents; and document resolutions and maintain an organized knowledge base. Works under limited supervision with considerable latitude for the use of initiative and independent judgment, may oversee the work of others. This position reports to the Director.

General Duties and Responsibilities:

• Analyze business requirements and provide out of the box Salesforce solutions adhering to the Texas Higher Education Coordinating Board (THECB) policies and procedures.

• Promotes and adopts consistent testing standards, tools, and processes.

• Create user accounts and assign appropriate licenses, profiles and permissions.

• Create and manage complex Salesforce flows.

• Create Lightning record pages, record types, page layouts and compact layouts based on business requirements.

• Support multiple Salesforce projects and customer enhancements using an Agile methodology.

• Ability to move Salesforce components from development to production using pipelines in Azure DevOps.

• Complete regular internal system audits.

• Prepare for and complete upgrades.

• Prepare Technical documentation.

• Manage Salesforce data feeds using salesforce native data loader and other integrations.

• Review existing custom Salesforce code and analyze, plan, prepare documents, work with management to move it to out of the box solutions with bare minimal custom code footprint.

• Perform all other duties as assigned.

• Applies appropriate Family Educational Rights and Privacy Act (FERPA) standards at all times. Ensures compliance with federal, state, and agency Web Accessibility policies and procedures.

• Skill in effective oral and written communication.

• A team player having open mind to learn and grow technical and soft skills.

Knowledge, Skills, and Abilities:

• Knowledge of the software development lifecycle.

• Knowledge of Agile/Scrum methodologies.

• Skill in using personal computers, general office software, databases, and computer programs.

• Skill in communicating both in writing and verbally.

• Skill in performing different types of coding and configuring Salesforce application like Apex coding, lightning record pages, page layouts, user access/restrictions, data load and extract to/from Salesforce.

• Ability to effectively handle multiple responsibilities and priorities and manage time in a fast-paced and sometimes pressured environment.

• Ability to work on detailed information and provide accurate, organized results.

• Ability to work well in groups, and to establish and maintain effective working relationships both internally and externally.

• Ability to interact professionally with customers, users, and other participants in the admin and development process.

• Ensure security and confidentiality of sensitive and/or protected information.

• Ability to think critically, use logic and reasoning, and identify alternative solutions to problems.

Military Crosswalk: Military Crosswalk for Occupational Category - Information Technology (texas.gov)



Qualifications:

Required Minimum Education and Experience:

• Bachelor's degree from an accredited college or university in computer science, information technology, computer engineering, information systems, business administration, or related technical field. One year of full working experience in cybersecurity, data analysis or information technology may take the place of 30 semester hours coursework, up to 4 years full-time working experience

AND

• An additional six years of relevant full-time work experience in information technology, showing increasing responsibility; with at least:

• Experience leading application development in SFDC (Salesforce)

• Six (6) years of experience in Salesforce Administration and development to include:

o 3+ years of experience using SQL queries and SFDC Data loader

o 2+ years of experience with code deployment and version control tools

o 1+ year of experience with deployment in Azure DevOps CI/CD environments

Preferred:

• Certified Salesforce admin/developer

• Strong Salesforce product knowledge

• Working in SCRUM or Agile environment

• Experience with State or Federal government processes

Physical Requirements and/or Working Conditions:

Work is performed in a standard office environment and requires:

• Regular, reliable, and punctual attendance at work.
• Frequent use of personal computer, copiers, printers, and telephones.
• Frequent sitting.
• Frequently working under deadlines, as a team member, and in direct contact with others.

• If/when working from home, a strong, reliable internet connection and a dedicated workspace are required.

Workforce:

Must be able to:

• Demonstrate knowledge of customer service deliverables.
• Show flexibility and adaptability toward changes in assignments and work schedules, working extended necessary hours.
• Adhere to the organization's internal management policies and procedures.
• Contribute to the agency's performance measures and mission.

Application Requirements:

The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Board's employment opportunities website at Careers - Texas Higher Education Coordinating Board

The Texas Higher Education Coordinating Board participates in E-Verify for each new employees' Form I-9 to confirm work authorization. For questions, please call the HR Department at 512-427-6190. For vocal and/or hearing assistance call 7-1-1.

Notes to Applicant:

If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview. This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete.

Veterans Information: THECB is committed to hiring Veterans. To receive Veteran's Preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: THECB does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.

Job offer and continuation of employment with THECB is contingent upon:

• Proof of education and experience listed on the application.
• Eligibility/authorization to work in the U.S.
• Satisfactory results from a pre-employment criminal history background check.
• Compliance with the Selective Service Law for males ages 18-25. Please be advised that under Texas law, names and other information concerning applicants or nominees may be subject to disclosure upon request.

THECB does not allow dual employment with other state of Texas agencies or institutions.

Skills assessment may be conducted at time of interview

No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.