Description

Are you passionate about providing exceptional customer experiences and thriving in a dynamic work environment? Consider joining us as a Ticket Operations & Data Analytics Specialist. In this role, you'll be an integral part of ticketing operations for the Grand Rapids Griffins and Rise teams. You'll have the opportunity to enhance CRM processes, driving improvements in operations and reporting. But it's not just about the technical aspects. Ultimately, this role is about delivering a remarkable customer experience that contributes to our team's overall success. If you're looking for a challenging, rewarding role where you can make a real difference, this could be the perfect next step in your career.

Responsibilities

As a Ticket Operations & Data Analytics Specialist, your role will involve a range of duties within ticket operations and data management. You'll help with various tasks including event creation, order handling, inventory management, and payment plans. You'll also provide mobile ticket assistance, handle ticket exchanges, and deal with member account requests.

You'll work in collaboration with both internal and external stakeholders on event logistics and the execution of sales strategies. Serving as the primary point of contact for ticket sales representatives and external ticket partners, you'll help with the logistics and execution of ticket packages and special offers.

You'll work with ticket providers and platforms to solve system issues, set up events, and generate reports. Similarly, you'll assist the Finance team in reconciling event-related matters.

Your role will also involve aiding the Ticket Sales department with form creation and data capture, managing internal complimentary ticket requests, and coordinating with the team's operations staff to meet ticket requests. You'll also be responsible for compiling ticket sales and league reports.

This job is multi-faceted and will allow you to interact with different stakeholders, manage various tasks, and contribute significantly to the overall customer service experience.

Qualifications & Proficiencies

• Tech Savvy: Familiarity with Apple, Google, Microsoft, etc. is beneficial
• Process Oriented: Strong strategic thinking about systems and processes, with a continuous drive to improve customer experience
• Independent: Takes initiative, anticipates needs, and consistently meets deadlines
• Grace under Pressure: Can handle a high-growth, fast-paced environment; works well under pressure and maintains effective communication
• Committed to Excellence: Aims to exceed expectations in every task to reflect positively on the brand
• Positive Attitude: Has a can-do spirit, is enjoyable to be around, and refrains from complaining, making excuses, or gossiping
• Flexibility: Ability to work flexible hours, including evenings, weekends, and occasionally holidays, is necessary

Requirements

• Education: High School degree
• Experience and Values:
  • Ideally has one year of experience in ticket operations or sales
  • Enjoys regular interactions with customers
  • Capable of working independently and managing responsibilities
  • Possesses outstanding written communication and time management skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

1. Do you have at least one year of experience in ticket sales or service at the professional or collegiate level?

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