Ticket Sales and Operations Internship

Job Description:

The participant will work under the direction of the Director of Retail and Account Executive assist in activities for the Crunch organization related to ticket sales, retention and operations.

Objective/Goals:

The intern will work closely with the ticket department and gain hands-on experience assisting with the ticket operation needs of a professional sports team.

Responsibilities:

• Maintain season ticket and individual game ticket records
• Assist with the continual upkeep of the club's database system by entering ticket purchaser data
• Learn Archtics ticketing system to assist with customer transactions and report generation
• Assist with season ticket holder events and initiatives
• Service phone calls and ticket orders
• Manage Guest Services during operating hours
• Assist the Ticket Sales department with all aspects of game day duties, including pregame, premium areas, and in-game experiences
• Work all home games, including will call ticket distribution, and events as necessary
• Attend networking events when available
• Provide excellent customer service to the Crunch fan base and public
• Perform other duties as assigned

Qualifications:

• Enrolled undergraduate or graduate level student pursuing a degree in sport management, business or related field
• Strong creative, organizational, written and verbal communication skills
• Knowledge of Microsoft Word, Excel and PowerPoint
• Experience in sports or customer service preferred, but not necessary
• Ability to problem solve under pressure
• Ability to work flexible hours including nights and weekends

Time:

• Duration of the 2024-25 Syracuse Crunch season
• 10-15 hours per week (negotiable)
• All Syracuse Crunch home games

Compensation:

This is a non-paid internship. When negotiated with each individual college, credit will be granted. There is parking reimbursement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

1. What is your personal mission statement?

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