Insight Global is seeking a Tier 1 Technical Support Analyst for a healthcare client in the Sunrise area. This person will be responsible for front-line technical questions from the internal employees in a healthcare environment. They will spend 50-60% of their day doing password resets. They will also respond to both phone inquiries from staff members and manage workload efficiently to fulfill commitments in a timely manner. This person will also serve as the liaison between the IT and operations staff. They will receive 50-60 calls per day and an additional 30-40 tickets per day. They use Track-It! And Service Central for ticketing systems. This individual will be working on site 4-5 days per week. In addition, one will be expected to be on an on-call rotation with the team where they will be responsible for supporting the technical tickets during off days.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience
- 1-3+ years IT experience within an App Support/CSR role
- Prior experience supporting applications: supply chain systems, AP systems mostly
- Background supporting complex tickets via phone or ticketing system
- Willing to work on call in a 5-week rotation from 5AM-8PM
- Excellent written and verbal communication for mass messages to be distributed to the enterprise organization

Nice to Have Skills & Experience
- Prior experience working within a healthcare system

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.