A client of Insight Global is hiring for a Tier 3 Network Engineer to join their team in a managed service environment. The Tier 3 Engineer will act as a technical SME for a dedicated customer and will act as the highest point of escalation for the customer. Responsibilities include handling high level incidents, day to day improvements along with creating processes for the Tier 1 and Tier 2 engineers.

Responsibilities
Troubleshoot complex enterprise networks to quickly resolve downtime and outage
Respond to network management system alarms according to established processes
Works on complex problems where analysis of situations requires in-depth evaluation of factors
Manage issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction
Effectively communicate issues to engineers within the support team, and resolutions/work-around to the customer
Receive minimal supervision on routine work, and general instruction on new assignments
Provide guidance and leadership to less experienced engineers

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

3-5 years of experience in network support
CCNP or equivalent level of knowledge
Cisco Routers & Switches - Catalyst & Nexus
Strong practical knowledge of troubleshooting routing and switching protocols including BGP, EIGRP, OSPF, and STP
Experience with Cisco wireless technologies WAP, WLC, 9800, etc.
Experience with F5 Load Balancers
Understanding of ITIL framework
Proven crisis management skills
Strong written and verbal communication skills

Nice to Have Skills & Experience

Experience with SDWan
Experience with Juniper

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.