Top Secret Sr IT Specialist
Winchester, Virginia
Employer: Insight Global
Industry: Desktop Support
Salary: Competitive
Job type: Part-Time
* Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
* Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
* Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
* Analyze and assess customer service requests and provide prompt technical solutions.
* Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
* Prepare progress/status reports and submit to team leads as required.
* Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
* Identify and document areas for process improvements.
* Contact and effectively communicate with users by telephone, electronic communications, or in person.
* Prepare equipment for reuse or surplus of property actions.
* Provide technical support for customers assigned to remote locations as required.
* Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
* Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Bachelor's Degree + 4 years of Help Desk / Deskside support experience (Additional years of experience may be accepted in lieu of a degree)
Top Secret Clearance
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
* Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
* Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
* Analyze and assess customer service requests and provide prompt technical solutions.
* Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
* Prepare progress/status reports and submit to team leads as required.
* Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
* Identify and document areas for process improvements.
* Contact and effectively communicate with users by telephone, electronic communications, or in person.
* Prepare equipment for reuse or surplus of property actions.
* Provide technical support for customers assigned to remote locations as required.
* Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
* Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Bachelor's Degree + 4 years of Help Desk / Deskside support experience (Additional years of experience may be accepted in lieu of a degree)
Top Secret Clearance
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Created: 2024-05-14
Reference: 357024
Country: United States
State: Virginia
City: Winchester
Similar jobs:
-
IT SPECIALIST (PLCYPLN)
Department of the Air Force - Agency Wide in Pentagon, Virginia -
IT Project Management Specialist
Experis in Richmond, Virginia💸 $40 per hour -
IT Monitoring Specialist, TS/SCI with Polygraph
General Dynamics Corporation in Fort Belvoir, Virginia💸 $60549 - $101109. per year -
Systems Administrator / IT Security Support Specialist
Modern Technology Solutions, Inc. in Chantilly, Virginia -
IT SPECIALIST (PLCYPLN)
Department of the Air Force - Agency Wide in Pentagon, Virginia -
IT Specialist Senior - Dahlgren
Apex Systems in Dahlgren, Virginia -
Supervisory IT Specialist (SYSADMIN)
U.S. Army Intelligence and Security Command in Fort Belvoir, Virginia -
Enterprise IT Training Specialist- Expert
Crimson Phoenix in Dulles, Virginia -
IT Operations Specialist
General Dynamics Corporation in Falls Church, Virginia💸 $68000 - $92000. per year -
IT Training Specialist, Associate - Revenue Cycle (EMR)
Virginia Jobs in NEWCOMB HALL, Virginia💸 $37.26 per hour -
IT SPECIALIST (NETWORK)
U.S. Army Acquisition Support Center in Arlington, Virginia -
IT SPECIALIST (DATAMGMT)
Commander, Naval Information Warfare Systems Command (NAVWARSYSCOM) in Arlington, Virginia💸 $135987 per year -
SUPERVISORY IT SPECIALIST (PLCYPLN/CUSTSPT)
Defense Commissary Agency in Fort Gregg, Virginia -
IT Specialist
Federal Aviation Administration in Warrenton, Virginia -
IT Site Design Specialist
Jacobs in Warrenton, Virginia -
IT SPECIALIST (CUSTSUPT)
Department of Defense Education Activity in Quantico, Virginia -
Entry-Mid IT Support Specialist
Piper Companies in Quantico, Virginia💸 $30 per hour -
IT SPECIALIST
Defense Intelligence Agency in Quantico, Virginia -
SUPERVISORY IT SPECIALIST (CUSTSPT)
Commander, Naval Information Warfare Systems Command (NAVWARSYSCOM) in Portsmouth, Virginia -
IT Specialist
Applied Information Sciences in Reston, Virginia