Training Specialist I-Revenue Cycle

Summary
Job Summary

Responsible for education of staff within Revenue Cycle departments across the organization.
Job Responsibilities

• Develops and delivers quality, professional, creative, and engaging Epic training programs for end users.
• Utilizes current knowledge of best practices for adult learning and job training using the appropriate Epic modules and other applications that are interfaced and/or integrated.
• Conducts technical and operational training with new and current staff regarding Epic system functionality within the Revenue Cycle modules, department operations, and other software and tools in a variety of settings including but not limited to online and classroom.
• Establishes training goals by presenting a formalized program including all necessary materials, hands-on exercises, knowledge assessments, and competency exams.
• Collaborates with the IT system Epic Teams, both internal and external stakeholders for developing, coordinating and integrating professional practices and quality audit processes in the department setting.
• Assists with daily activities including analytics and system review.
• Assists in publishing a monthly newsletter as directed.
• Manages assigned projects, team functions, and training schedules.
• Participates in Epic education team planning and training.
• Provides on-going support with users to ensure the quality and functionality of their Epic module is being optimized.
• Provides in-person, telephone, and remote support to users also maintaining a consistent standard process of workflow.
• Utilizes Epic and HealthStream reports to identify knowledge gaps for users and identifies team members in need of coaching and proactively ensures that the applications are being used efficiently and effectively.
• Participates in instructional design, team building, and problem-solving programs for Epic application end-users to ensure knowledge and proficient understanding to enhance the overall Revenue Cycle operations.

Qualifications

• Associate's degree or higher in related field required upon hire
• A combination of education, training and experience may be considered in lieu of degree.
• A minimum of 2 years' relevant experience required
• No licensure/certification/registration required

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Never
• Lifting over 75 lbs: Never
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Never
• Carrying over 75 lbs: Never
• Pushing/Pulling 0-25 lbs: Rarely
• Pushing/Pulling 25-75 lbs: Never
• Pushing/Pulling over 75 lbs: Never
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Occasionally
• Repetitive Foot/Leg Movements: Never
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Never
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.