Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent, plus five (5) years of experience in public/municipal code enforcement or in a related field.

Licenses and Certifications Required:

• Valid Texas Class C Driver License.
• CPR certification.

Physical Requirements:

• Requires physical work with frequent standing and walking; lifting/carrying objects weighing up to sixty (60) pounds; reaching, bending, and stopping to mark vehicles and install vehicle immobilization devices. Requires field of vision to move quickly and safely direct traffic.

Notes to Applicants
Mobility Service Officer Lead will act as a lead officer to other MSO's and will schedule officer shifts, work with officers to resolve difficult customer conflicts, will train employees in parking and ground transportation code regulations, issuing citations, conflict resolutions, and in handling court appearances. Must be able to resolve a difficult situation, have excellent people and supervisory skills, and excellent written and verbal - communication skills.

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Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!

Regarding your Application:
A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., "see resume" or "see Linked In Profile"). Resumes will not be used to qualify for the position and will not be used to recommend salary.

Assessment:
This position may require a skills assessment.

Close Job Posting:
Department may close the job posting at any time after 7 days.

90 Day Provision for Additional Vacancy:
This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

PLEASE NOTE : Austin Transportation and Public Works positions are not at 100% remote operation. If the position you are applying for has the ability/opportunity to telework, we offer a hybrid schedule to work in office and remotely.


Office Location Notes:
Office location is subject to change based on department needs and programs.

Video Conferencing Software Technology:

Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews.

Driving Requirement:

This position requires a Valid Class "C" Texas Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Preferred Qualifications
Preferred Experience:

• Experience in resolving difficult situations, have excellent people and supervisory skills, and excellent written and verbal communication skills.
• Proven experience leading and coaching employees, providing feedback and corrective action.
• Experience in staff training.
• Experience interacting with hostile and irate customers.
• Experience working with police department(s).

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Leads the work of Mobility Service Officers by assigning, scheduling, and assessing work; provides technical direction, determines priorities, and assesses the training needs of staff.

Performs traffic control activities, patrolling duties, immobilizes and impounds vehicles, and other duties performed by Transportation Mobility Service Officers.

Enforces and interprets transportation code and parking regulations and issues citations for violations of state and city laws and ordinances; immobilizes or impounds vehicles.

Prepares and maintains performance records and documentation.

Analyzes daily operations and provides recommendations for developing parking and traffic control strategies.

Responds to and investigates incidents and complaints from the public, researches ticket complaints, testifies in court, and completes probable cause affidavits to assist in prosecution of transportation and parking violations.

Responds to minor traffic collisions to direct and expedite the flow of traffic. May provide basic first aid.

Responds to and handles escalated and difficult situations and resolves parking disputes.

Monitors and reports major thoroughfares and intersections throughout the City to identify and report inefficient roadway operations or faulty traffic signal timing and sequencing issues. Collaborates with and assists traffic engineers by reporting and investigating mobility issues.

Reports or remedies roadway hazards that impede the normal traffic flow.

Monitors and attends installed temporary traffic barricades during special events or non-standard occurrences.

Reviews and verifies authorization to use City right-of-way.

Responsibilities- Supervision and/or Leadership Exercised:

• Provides leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of State and City laws and ordinances, municipal codes, and regulations.
• Knowledge of City and departmental policies and procedures.
• Knowledge of City streets and places of interest.
• Skill in handling multiple tasks and prioritizing.
• Skill in handling conflict and difficult and uncertain situations.
• Skill in data analysis and problem solving.
• Skill in responding calmly to emergency situations.
• Skill in effective oral and written communication.
• Skill in using computers and related software.
• Skill in the use of hand tools and measuring devices.
• Ability to write complete, accurate, and timely reports.
• Ability to testify in court regarding facts in contested citation.
• Ability to safely direct traffic.
• Ability to read, interpret, and apply state and city laws and ordinances, as well as city and department policies and procedures.
• Ability to exercise discretion in issuance of citations and impoundment of vehicles.
• Ability to work independently to perform a variety of regular and special assignments.
• Ability to use communication devices to include but not limited to a two-way radio or SMS and hand-held citation devices.
• Ability to provide minor mechanical assistance to disabled vehicles.
• Ability to deal tactfully with difficult individuals and situations.
• Ability to work outside in all kinds of inclement weather conditions.
• Ability to obtain CPR and First Aid certification.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to be certified to carry OC/pepper spray.
• Ability to safely operate a motor vehicle, moped/motorcycle, and bicycle.
• Ability to handle physical requirements of the job.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.