Triage Specialist I

Title: Triage Specialist

Location: Remote (Seattle, WA)

Duration: 12 months

Compensation: $30-$35/hr

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Skillset / Experience:

ABOUT THIS FEATURED OPPORTUNITY

INSPYR Solutions is dedicated to connecting YOU to highly sought-after opportunities. Our client is a well-known Fortune 500 company in the tech industry, looking for multiple Triage Specialists to join their team. This position will focus on investigating the product quality of digital advertising products. The Triage Specialist will work closely with team members across various departments, including Product, Software, Hardware, Supply Chain, and Customer Support, providing a unique opportunity to gain exposure to cutting-edge advertising products and internal tools.
THE OPPORTUNITY FOR YOU

• Investigate product quality: Assess and analyze product issues, ensuring top-notch quality and functionality.
• Communicate launch risks: Clearly communicate potential risks and the severity of issues to relevant partners.
• Document findings: Meticulously record and document findings to support data-driven decision-making.
• Liaise with beta users and cross-functional teams: Maintain effective communication with beta users and teams across Product, Software, Hardware, Supply Chain, and Customer Support.
• Develop test cases: Create and implement test scenarios to identify the root causes of product bugs.

KEY SUCCESS FACTORS

• Excellent communication skills
• Working knowledge of agile methodologies
• Strong problem-solving abilities
• Flexibility and adaptability in a fast-paced environment
• Strong product sense and attention to detail
• Bachelor's degree in a relevant field or equivalent experience/training

PREFERRED QUALIFICATIONS

• Basic SQL knowledge
• Experience in technical troubleshooting
• Support experience with tickets and engineering collaboration
• Familiarity with ad tech (not a deal-breaker)
• Experience in improving product experience based on support data

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• ...and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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