Trust & Safety Communications Manager, Advertising & Product

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us?
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

About the team
You'll join our global trust and safety communications team to develop and implement a range of initiatives which demonstrate our commitment to safe, inclusive, and age-appropriate content experiences. We're looking for someone to operate at the intersection of digital advertising, product, and trust and safety and collaborate with our Trust and Safety, Advertising, E-Commerce, Product, Public Policy, Creator, and Legal teams across a range of topics, products, policies, partnerships, and issues.

You should have a proven ability to easily distill and communicate complex issues for a wide range of audiences, and create clear, crisp messaging frameworks, talking points, and other assets that bring our story to life. The ideal candidate has excellent media judgement, the ability to analyze opportunities and risks associated with media inquiries, and the strategic judgment to respond accordingly. You're good at connecting the dots and seeing the bigger picture. You work well under pressure, thrive in an entrepreneurial environment, and you're able to respond to and collaborate on a range of situations with empathy and a people-first mindset.

Responsibilities:
- Develops global communications initiatives to build trust in our content, advertising and product safety policies and features.
- Supports and advances TikTok's trust and safety narrative on regulated and commercial goods, advertising, and core product features, including the creation of messaging docs, blog posts, speaking materials, white papers, pitches, statements, talking points, and other materials.
- Empower market PR teams to consistently and accurately build trust in TikTok's policies, products, and processes.
- Provide ongoing counsel to a range of trust and safety issues related to advertising, product safety, and regulated and commercial goods policies and products.
- Work collaboratively with Trust and Safety, Advertising, E-Commerce, Product, Legal, Public Policy, Creator, and other teams to provide communications counsel and support.
- Support spokespeople in preparation for media interviews, presentations, and other speaking engagements.
- Provide ongoing product and policy risk review and counsel.

Qualifications

Minimum qualifications:
- Experience working on trust and safety issues
- Experience working at a global UGC platform preferred
- A self-starter who is motivated, takes initiative, and works well in a fast-paced environment
- Deep curiosity, with a strong desire to understand and synthesize "how the dots connect"; a lifelong learner who is always asking questions
- Strong passion and extensive experience & knowledge in the tech and media industries
- Ability to adapt to a fast-changing environment and work under pressure

Preferred qualifications:
- 5+ years of communications experience
- Excellent strategic, analytical, and verbal communication skills
- Experience working on trust and safety issues
- Experience working at a global UGC or commerce platform preferred
- A self-starter who is motivated, takes initiative, and works well in a fast-paced environment
- Strong crisis comms experience preferred

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2