TSD Refresh Technician (on-site)

Description

Under the direction of the Technical Service Delivery (TSD) Endpoint Refresh Manager, the TSD Refresh Tech will:

• support ISS refresh operations
• collaborate with Refresh Coordinators to ensure refresh documentation is accurate prior to scheduled migration
• gather technical details pertaining to the scheduled clinic refresh
• enforce and maintain standard hardware, images, software, and deployment processes, including post configurations and asset management for ISS-managed departments
• train new tech leads and contractors to effectively perform their job duties and provide continuous coaching as required
• ensure that policies, standards, standard operating procedures, and how-to documents are followed and utilized
• ensure endpoints follow standard security guidelines and safeguards
• communicate effectively, both verbally and written to clients and peers
• effectively apply the escalation process within the guidelines of the TSD SLA

Our ideal candidate will have experience with endpoint refresh, healthcare systems, and be willing and able to travel and work evenings.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $102,500 - $227,700 annually. The University anticipates offering a salary between the minimum and $90,000 annually.