The Opportunity

Hyatt seeks an enthusiastic UAT Analyst to join our Property Management group, where you'll join a team of 40+ field professionals who love what they do. In this role, you will be collaborating closely with the broader Global Hotel Operational Services team, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedules

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The UAT Analyst supports the direction of the PMS Strategy & UAT Manager and will have global responsibilities focusing on User Acceptance Testing (UAT) to meet hotel operational needs for various colleague-facing Hyatt business solutions, including (but not limited to) Colleague Advantage, Opera PMS, and more. This role includes running and maintaining the User Acceptance Testing (UAT) program of software releases to ensure the above systems are properly certified before being released into production, limiting the impact on our colleagues and the guest experience.

The UAT Analyst can also be called upon to help enable, connect, test, and activate colleague-facing business solutions for all hotels globally. They accomplish this by project managing activities related to the testing and activation processes.

• Utilizing global hotel operations experience, analyze testing requests for all sized projects and develop a UAT certification plan and recommendation for the scope of testing.

• Collaborate with IT departments/vendors for testing requirements and non-production environment setup.

• Create test scripts, identify testing resources, and communicate the plan to all involved and consulted parties.

• Manage and participate in testing efforts.

• Document, escalate, and prioritize findings/issues about the application certification process and hold vendors and Hyatt development teams accountable for fixes.

• Report testing statistics to Hyatt management teams.

• Create certification Sign-Off packet, deliver to appropriate parties, and obtain a signature for approval to deploy.

• Prepare operational and technical release documentation and communication for new software versions for hotel colleagues, hotel opening teams, and support teams.

• Acquire a technical understanding of the system and platform being tested.

• Maintain all certification documentation and test scripts for PCI audit purposes.

• Drive standardized work, repeatable processes, and seamless execution of each test.

• Use empirical data and Continuous Improvement methodologies to advocate for technology adoption, simplifying business practices, and eliminating wasteful processes.