UAT - Production Support Manager (Banking)

McLean, Virginia

Employer: Piper Companies
Industry: Financial Services
Salary: $100000 - $120000 per year
Job type: Full-Time
Piper Companies is seeking a UAT Production Support Manager to join one of the nation's premier credit unions based in Mclean, VA . The UAT Production Support Manager will serve as the escalation point for issues that arise from members post-UAT and post-production. This position will be hybrid 3 days per week in Mclean, VA!

Responsibilities of the UAT Production Support Manager include:
  • Approve changes and enhancements, troubleshoot issues, and handle escalations
  • Incident Management: Respond to and resolve incidents impacting digital banking services
  • System Monitoring: Continuously monitor digital banking platforms
  • Documentation and Reporting
  • Analyze and resolve issues related to digital banking, mobile applications, consumer banking, and member services
  • Monitor social feedback channels to maintain an ideal member experience and clean social media presence

Qualifications for the UAT Production Support Manager include:
  • Experience in digital banking, mobile applications, consumer banking, or member services
  • Technical understanding of QA Automation and UAT is beneficial but not mandatory
  • Strong communication skills to articulate and resolve issues effectively
  • Prior experience in workflow management and production support
  • Ability to analyze and resolve issues post-UAT and post-production
  • Dedication to ensuring an ideal member experience

Compensation for the UAT Production Support Manager include:
  • Salary Range: $100,000 - $120,000
  • Full benefits: PTO, Paid Holidays, Cigna Healthcare, Dental, Vision, 401k
Created: 2024-06-30
Reference: 122924
Country: United States
State: Virginia
City: McLean

Similar jobs: