General Description: Provide computer services and support to all USI offices and clients. Primary responsibility is to monitor and help maintain our Enterprise Network and UC/Collab infrastructure and related systems. Includes reporting, circuit management, ticket handling, and escalation.

Responsibilities:

• Responsible for resolving IT network issues affecting end-user facing software and system performance. Includes Service Now and Collab tickets.

• Review, monitor, and analyze network and systems performance issues. Leverage tools such as PRTG, Vyopta, system logs, and application-level reports to detect potential incidents. Initiate preventative action.

• Work with clients, vendor partners, carriers, and technical staff on circuit/VOIP implementation, optimization, and circuit capacity and health.

• Assist in the maintenance of all necessary technical documentation. Ensure work activity is accurately documented in company's tracking systems.

• Adhere to the company's design, programming, and application standards. Includes compliance with all company and departmental policies and procedures.

• Design, develop, analyze, and document testing process in lab environment to validate system and hardware performance, when program related changes are required.

• Support production level testing, proof of concept implementation, and project initiatives.

• Provide on-call and after-hours coverage as necessary. Travel as required to other USI locations.

Knowledge, Skills, and Abilities:

• 5 years + of experience in a technical role.

• BA/BS degree in technical discipline preferred.

• Professional level certifications including Cisco networking and/or Collab, Fortinet, Webex, etc.

• Basic routing and switching knowledge required.

• OSI model, TCP/IP, and basic troubleshooting skills required.

• Some experience with circuit installation and troubleshooting is desired.

• Strong organizational and communication skills.

• Must be able to work independently and as part of a team.

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USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

Job ID:

27651