Description:
JOB PURPOSE: Under the direction of the RN, Charge Nurse, Clinical Manager or designee the unit secretary will perform clerical and receptionist duties while providing quality customer service.
MINIMUM EDUCATION REQUIRED:
High school graduate or GED.
MINIMUM EXPERIENCE REQUIRED:
N/A - Entry Level
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None
Qualifications:
ADDITIONAL QUALIFICATIONS:
Successful completion of Medical Terminology course preferred.
At least one (1) year of related hospital experience preferred.
ESSENTIAL RESPONSIBILITIES:
1. Conducts the clerical transactions necessary to help facilitate the movement of the patient through the organization and beyond.
2. Acts as a resource to staff for clerical procedures and provides orientation to the secretary role as well as computer functions to all levels of staff.
3. Responsible for ordering and maintaining an adequate inventory of forms and supplies.
4. Coordinates volunteers/auxiliary deployment on the unit.
5. Makes rounds at shift change, auditing white boards and updating as necessary.
6. Performs discharge phone calls in a confidential manner, while auxiliary is covering the desk.
7. Responsible for assigning, tracking, and cleaning telemetry transmitters on the unit(s.)
8. Responsible for assigning, tracking, and updating phones on the unit(s).
9. Ensures all records are complete and kept secure following HIM and HIPPA guidelines; restraint data collection.
10. Maintains confidentiality while acting as a receptionist on the unit.
11. Screens and refers all incoming calls and visitors to ensure that accurate and timely communication is facilitated and that the hospital is presented in a positive manner.
12. Maintains and organizes bulletin boards in the department. Ensures that staff lounge areas are clean, tidy, and organized.
13. Sets up call system for patient care assignments and ensures that phones are functioning properly
14. Act as a care partner provide comfort rounds (contact with family during crisis)- answering questions, providing blankets & snacks.
KNOWLEDGE, SKILLS, ABILITIES
-Strong computer skills
-Effective Communication Skills
-Independent Judgment and Initiative
-Ability to handle stressful environments
Disclaimer
The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified.