Job Description Summary
The Member Services and Business Program Manager is responsible for developing, implementing, and monitoring programs that attract, enroll, and retain members at the MUSC Wellness Center.

Entity
Medical University of South Carolina (MUSC - Univ)

Worker Type
Employee

Worker Sub-Type
Classified

Cost Center
CC002244 ESL Wellness Center

Pay Rate Type
Salary

Pay Grade
University-06

Pay Range
$45,530 - $64,885 - $84,241

Scheduled Weekly Hours
40

Work Shift

Job Description

Responsibilities

Business Management 25%

• Assist in using business operations technology, such as club management software, to ensure smooth functioning and identify areas for improvement.
• Develop annual strategic metrics and reports for membership outcomes.
• Assist in the implementation and promotion of new technology and programs for the Wellness Center.
• Serve as a member of the management team supporting business and member operations including MOD rotations and special projects.
• Manage, monitor, and address customer complaints and issues.
• Support other full-time staff by assisting in administrative procedures to ensure the smooth and efficient operation of the Wellness Center.
• Manage membership sales and additional amenities like parking, locker rentals, and facility reservations.
• Monitor all cancellations made by members of the Wellness Center to ensure that accounts are kept up to date.

Staff Management 25%

• Hiring, training, and scheduling staff to ensure adequate coverage for key areas of the facility.
• Supervise employees in key areas of the facility, such as the membership desk, cardio room, and strength training areas. This includes overseeing full-time staff, Health and Wellness Ambassadors, and student employees.
• Review the staff performance biannually to identify areas for improvement.
• Ensure that all timecards and mandatory trainings are completed by the deadline. It is important to review all timecards to ensure accuracy in recording hours worked.

Membership Experience and Retention 20%

• Develop and implement a strategy to boost membership numbers at the MUSC Wellness Center.
• Develop and oversee a member onboarding program to enhance the overall experience, increase member retention, and identify new revenue streams. This includes creating a structured membership tour and sales process.
• Ensure that members' information is current, including payment details, contact information, and membership status.
• Communicate with new members on a regular basis via phone and email.
• Develop and implement events and strategies for members to enhance member satisfaction.

Strategic Management and Planning 15%

• Assist in creating an annual program plan and budget that includes projected revenue, estimated expenditures, as well as plans for new membership acquisition and member retention campaigns.
• Assist in the implementation of new and innovative revenue programs for member recruitment and retention.
• Track monthly net member sales using reporting measures with club management software.

Marketing 10%

• Assist the Marketing Director in developing and implementing marketing membership campaigns.
• Assist with internal employee and member communications by using newsletter and email communication.

Fitness 5%

• Assist with fitness training clinics such as pickleball, personal training, and other group revenue programs.

MINIMUM EDUCATION/EXPERIENCE

• Bachelor’s degree in a discipline related to the area of assignment, or an equivalent combination of training and experience.
• 2 years of relevant work experience.
• All degrees must be received from appropriately accredited institutions.
• CPR and AED certified within 6 months of assuming position.

OTHER REQUIRED QUALIFICATIONS

• Must be able to work well with various member populations and people of all ages.
• Must possess ability to complete multiple tasks with detail without close supervision.
• Must possess ability to solve practical problems in a variety of situations.
• Must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must possess ability to communicate effectively verbally and in writing and establish and maintain effective working relationships with students, faculty, staff, and the public.
• Must be able to effectively operate telephone, computer, and various office equipment and software.
• Must possess ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Must possess strong customer service skills.

PREFERRED EXPERIENCE, SKILLS, TRAINING/EDUCATION

• Masters’ degree in a discipline related to the area of assignment, or an equivalent combination of training and experience.
• At least 5 years of professional work experience

Additional Job Description
Minimum Requirements: A bachelor's degree and two years relevant program experience. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Frequent) Ability to see and recognize objects at a distance. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Frequent) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Frequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees