US Consumer Digital CX Specialist

Summary
Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. Our US Consumer Retail organization collaborates with our channel partners to seek new opportunities, develop account plans, and execute programs to grow the business, resulting in industry leading customer experiences and expanded adoption of the Apple ecosystem.

As a US Consumer Digital CX Specialist, you will be responsible for growing digital sales with top consumer retail partner including defining and implementing traffic generating and educational pro- grams, campaigns, understanding performance, and optimizing the customer journey to achieve con- version goals. You will drive the end-to-end delivery of digital sales and digital site execution programs by collaborating with retail partners to build and implement digital account plans, feature enhance- ment roadmaps, and online sales programs. You will draw insights from web analytics and leverage your deep functional expertise in eCommerce to drive collaboration with business partners that will grow the share on the platform, create momentum, and build upon Apple's growth within the digital channel.

This position can be located onsite at our Apple campus in Austin, TX or Cupertino, CA.



Description
In this role, you will:

- Drive the Apple customer experience (CX) within our channel business focused on growing sales and strategic program performance.

- Work closely with cross functional partners to develop innovative digital merchandising strategies, calendars, and plans that support and promote sales of Apple products.

- Recommend and execute constant improvements to achieve business goals, add unique capabili- ties, and achieve and exceed sales growth by closely focusing on traffic and conversion drivers.

- Drive localized execution of global programs in partnership with marketing teams.

- Utilize online KPI's, web analytics, and performance metrics to analyze, develop, and execute on growth programs, insights, and opportunities on a weekly, monthly, and quarterly basis.

- Together with sales AE, lead weekly and monthly business reviews with cross-functional Apple teams and Retail partners, as well as global teams.

- Partner closely with Sales, Finance, and Operations to ensure that the customer experience and merchandising plans support forecasts.

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