US - Technical Solutions Cons II - US1

Title: Technical Support Specialist
Location: 1375 East 19th Avenue Denver CO 80218 US (Onsite)
Duration: 24 Month's Contract
Pay Range $23.00 to $26.00/hr.

We are looking for a “Technical Support Specialist” to join one of our Fortune 500 clients.

Job Summary
The Technical Support Specialist provides intermediate-level technical expertise to solve a variety of common business issues. Working on problems of moderate complexity, this role supports both internal and external users with hardware and software inquiries, troubleshooting, and customer service. The role involves independent judgment within established practices and procedures, helping to ensure high customer satisfaction and service-level agreements (SLAs) are met.

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external user requests and proactive notification systems.
• Respond to service, product, technical, and customer relations inquiries on subjects such as features, specifications, and repairs of current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
• Proactively assist customers in reducing problem occurrence through consultations and troubleshooting.
• Evaluate complex or unique installations or configurations and provide recommendations for resolution.
• Articulate solutions clearly both verbally and in writing, and document case resolutions in the Knowledge Management System (KMS).
• Represent the company in client-facing engagements, such as site visits, trade shows, vendor meetings, and industry conferences.
• Engage with team members and escalate issues as needed to meet internal or external SLAs.
• Build partnerships with and support the Sales Pursuit team in technical pre-sales activities.

Qualifications:
Education: Vocational training or certification completion in relevant fields (technical or non-technical). An associate degree or equivalent is preferred, typically involving two years of study beyond high school.
Experience: 1-3 years of experience in relevant technologies, including customer environments and industry-specific qualifications.

Knowledge & Skills:

• Strong verbal and written communication skills.
• Proficient in troubleshooting technical issues.
• Knowledge of computing systems, storage solutions, and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Strong analytical and problem-solving abilities.
• Superior customer service skills.
• Experience providing phone and remote support.
• Familiarity with e-support tools and systems.

Work Environment: This role may require occasional travel for client meetings, site visits, or industry events.

Interview process :
02 rounds of interview

We are looking for the candidate who are eligible to collaborate with any employers without sponsorship .

If you are interested, please click “Apply” button.

If you are not available or this job is not a good fit at present, please share the job details with your friends/colleagues and let me know if anyone is interested.