US-PN Tech Con III Server Platform Server Information Mgmt Tier 2 -Pay Rate

Our client is seeking a Technical Consultant III to join their team.

Job Title: Technical Consultant III
Location: Piscataway, NJ; Must be able to work on-call rotation
Job Type: 12 months contract
Job Id: HEJP00018297
Job Description:
Responsibilities:
• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
• Review and may resolve complex business issues.
• Excellent communication skills. Add case resolution to KMS.
• Understand and utilize Information Technology Information Libraries (ITIL).
• Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
Education and Experience Required:
• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically, 2 year completion beyond High School level or equivalent experience. BA/BS or equivalent experience preferred.
• 3-5 years' experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.
Knowledge and Skills:
• Excellent verbal and written communication skills in language to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem-solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support.
• Ability to solve and document solutions for usage of other technicians and customers.
• Ability to mentor new agents.
• Ability to lead resolution activities with escalated customers.
• Ability to contribute to technical action plans.
• Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).
Could you please fill the following details and send it back to me?
Candidate Legal Name:
Candidate Contact Number:
Email:
Current Status:
Start Date Availability/Time Zone:
Interview Availability:
Candidate Location:
Eligibility (USC, GC, EAD, etc.):
Notes: Worked for HPE in the past?
SSN# (last 4 digits):
DOB (month/date):
Resume Gaps (6 months or longer):
Vacation Planned:
Any interviews / Offers pending:
Expected hourly w2 rate:
Are you able to be onsite daily? Are you able to work an on-call rotation every other week?
How many years of experience working with servers? Specifically, ProLiant.
Describe troubleshooting servers and hands on repairs
Describe other type of hardware repair and troubleshooting
Describe your leadership and organizational skills
Describe your experience being remotely managed
Updated Resume:

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.