UX2 CONTENT DESIGNER - CONTRACT (12 months)

This is a 12-month contract with the possibility of an extension on the UX content design team based on business needs and contract satisfaction.

As a UX2 Content Designer at Nordstrom, you write concise, well-crafted UI content that adheres to a holistic, user-centered content strategy. In this role, you'll collaborate with designers, researchers, content designers, and other key business stakeholders to write and test user-focused solutions forNordstrom's credit card offering including, but not limited to, our credit card landing page, application, and account management platform. You'll help create innovative features and interactions that support Nordstrom's legacy and ongoing charter for outstanding customer service.

And who are we? The Nordstrom Experience Design content design team offers an extension of world-class customer service by leading the charge to inform, guide, and delight customers.

Guided by empathy, we create responsible and accessible content using curiosity, data, and strategic thinking to address business needs and improve customer pain points. We think big while keeping an eye on the nuanced and iterate as needed.

A day in the life...

Create detailed content design deliverables (microcopy/UI copy string documentation, informational/confirmation/error messages, notifications) to support Nordstrom's credit card offering and effectively communicate UX thinking and business requirements

Leverage data, competitive examples, and user-centered design (UCD) principles to influence project direction in content-rich site and store experiences

Build relationships and collaborate with other Experience Design team members in research and design, as well as product managers, legal and compliance, digital merchandising, creative, marketing, and other key stakeholders

Own and manage your time and tasks effectively in an agile environment to support your team's priorities and cadence

You own this if you have...

2-4 years of experience in UX/UI writing, content design, and/or technical writing or copywriting

Bachelor's degree in relevant field (Human-Computer Interaction, English, Communications, or similar) or equivalent practical experience

A portfolio of relevant UX examples demonstrating your proficiency in UX content, and the ability to discuss your involvement in the overall design process

Ability to build and maintain strong, positive working relationships and collaborate with core team members including content designers, designers, researchers, and product managers

Experience with tools such as Mural and Figma; AI tools a plus

Experience working for retail or web-based companies; financial institutions a plus

Experience with Agile development process a plus

SkillsEducation:Skills

Required

• CREDIT CARD
• RETAIL
• FIGMA
• ACCOUNT MANAGEMENT
• COPYWRITING

Additional

• BUSINESS REQUIREMENTS
• USER EXPERIENCE DESIGN
• RETAIL SALES
• RETAIL MARKETING
• USER INTERFACE
• DOCUMENTATION
• AGILE
• CADENCE
• MERCHANDISING
• CUSTOMER SERVICE ORIENTED
• WEB BASED
• MARKETING