Valet Attendant SFMTA - San Francisco, California

**The Details**

Position: Valet (Full Time)

Starting Rate: $28.58 per hour and up

Location: San Francisco (SFMTA Facilities)

Benefits: FT employees receive Medical, Dental, Vision + much more! All employees receive Health Coaching, Employee Assistance Program (EAP), Pay Activ (On demand access to earned wages immediately), Commuter benefits + more!

LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, "parking is our industry, but people are our passion". Our mission is to "create opportunities for our employees and value for our clients." When it comes to parking, we're the experts!

The Spirit of the Position:

Do you love driving cars? Meeting new people? Are you energetic and fast on your feet? Well then, we are looking for you. We are hiringValet Attendantsto woo our customers while parking their cars in a professional and responsible manner.

A LAZ Valet Attendant plays a significant role in the success of the company. They are the first person our clients and customers see upon arrival, and the last person our clients & customers see when they depart. A warm welcome, smiling face, and professional demeanor are of the utmost importance.

What Will I Do?

• Greet everyone entering the facility and answer questions as needed
  • Provide directions to customers as needed
  • Assist customers with payment of parking services at POFs and Exits
  • Troubleshoot issues at entrances, POFs, and exits
  • Valet vehicles
  • Unblock parked vehicles
• Perform daily basic cleaning/maintenance to ensure optimal performance of Skidata devices (Once per day)
  • Sanitize all equipment and hi-touch areas daily (Two or three times per shift)
• Maintain the cleanliness/appearance of the garage on all levels and the surrounding sidewalk (Every half hour)
  • Includes sweeping, moping, garbage collection and disposal, painting/striping, repairing light bulbs, etc.
    • Trash pick-up is Wednesday
      • Dumpster should go out Tuesday night
      • Bring back in Wednesday morning
    • Recycling is Thursday
      • Bins should go out Wednesday night
      • Bring back in Thursday morning
• Complete required daily reports accurately and efficiently, account for all collected revenues
  • Shift Reports
    • Monthly Payments
    • Validations
    • Double Transactions
    • SPT Fee Groups
    • PTPs, Towing, etc.
    • Report and fill out incident forms & claim forms
  • Bike Utilization
    • Total present at 10am, 2pm, and 8 pm
  • Car Inventory
    • Review Present Tickets
      • Anything over 2 days needs to be verified.
  • POI-PCI / Skimmer Check
    • Check and verify credit card scanners have not been compromised at all devices
  • Ad-hoc reports
• Navigate Skidata for information in assisting customers
  • Customer Admin
  • Present Tickets (both SPT and Contract)
  • Parking Movements (both SPT and Contract)
  • Insufficient Funds and Pay Insufficient Funds (PTP)
  • CVLP (Replace Lost Ticket)
  • Receipt generation
• Document all available information regarding incidents
  • Ensure the safety and well-being of customers, colleagues, and property
  • Record victim and witness statements, if available
  • Offer to contact the police
    • Collect the case number
  • Verify whether the event was captured on camera
  • Contact manager
• Serve as a liaison with all stakeholders of parking operations at the location
• Monitor operation supplies and inform the manager of needs
  • Notify the manager of required maintenance as needed
• Answer phones
  • Assist customers in resolving issues in a professional and friendly manner
• Coordinate with supervisors, colleagues, janitorial, security, and vendors to ensure smooth operations in the manager's absence

You Are:

• Dynamic. You're charismatic, full of energy, and happy to help in any way you can.
• Dependable. Responsible is your middle name. You never disappoint because it's not in your nature.

• Experienced in the hospitality industry (Parking, Restaurants, Hotels, etc).
• A good driver with a valid driver's license and driving record to prove it. You don't speed, you're cautious - ESPECIALLY with other people's property. You can also drive a standard transmission. Vroom, vroom!
• Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
• Good at communicating and can speak, read, and comprehend English easily.
• A team player. You're open to different opinions and can help motivate your team.

Requirements:

• Must know how to drive a manual transmission
• Must know how to drive an EV vehicle
• High school diploma or GED preferred.
• Strong customer service experience.
• Parking and/or hospitality industry experience is preferred but not required.

Physical Demands:

• Willingness to work in the elements -- heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt, Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.