Position Summary:

Provides warm and welcoming experience for all guests and visitors. Greets arriving and departing guests and assists with luggage and parking. Guides guests to room and explains features of room. Delivers messages, packages, suitcases, etc. Picks up articles for laundry and valet service. Answers questions about the hotel, hotel amenities, and local area attractions. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction.

Duties & Responsibilities:

Greets and opens door for arriving/departing guests and assists with loading/unloading baggage.

Opens doors and assists guests/visitors entering and leaving property. Monitors and directs personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.

Escorts incoming hotel guests to rooms and explains features of room. Provides information/answers questions about available services and facilities, points of interest, and entertainment attractions. Delivers luggage for arriving guests and picks up luggage of departing guests. Assists with luggage storage.

Parks vehicles efficiently and properly tags the vehicle with accurate guest information. Maintains security of vehicles and vehicle keys. Communicates parking procedures to guests/visitors.

Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Must have a valid driver's license and a excellent driving record.