Vehicle Transportation Coordinator

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do.
We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

• Reporting to the Auction Operations manager, the Vehicle Transportation Coordinator is responsible for performing various administrative and clerical duties, and assists in the coordination of the movement of consignment vehicles, and other accounts as assigned, to and from the auction in accordance with Corporate and CarsArrive guidelines to ensure maximum production volume in the most profitable way possible.

Responsibilities

Provide excellent customer service:

• Make sure customers receive prompt, efficient and courteous attention.
• Resolve customer complaints in a friendly, courteous manner and notify the Transportation Manager or designated manager of all serious complaints or incidents.
• Respond to problem situations that may arise with Auction Drivers or customers.
• Recommend new customer services and procedures to the Transportation Manager or designated manager.

Coordinate the pickup and delivery of vehicles:

• Communicate with Sales and Commercial Accounts teams for pickups, deliveries, and status updates.
• Prepare pickup orders in CarsArrive system with correct pricing, location, date/time to provide to Auction Drivers completing pickup. Maintain CarsArrive system by deleting cancelled, duplicate or redeemed orders to ensure accurate inventory.
• Initiate and complete accurate inventory transfers as instructed.
• Assist in determining the proper staffing levels of personnel as it relates to the volume of pickup and delivery orders. Communicate with Drivers and adjust scheduling based on breakdowns, traffic, weather and lot availability.
• Monitor billing to ensure that pickup charges/fuel fees and delivery charges are accurately posted in AMS. Manage accurate daily accounting of all bookkeeping and daily completion of records.

Other responsibilities:

• Ensure proper follow-through on all directives, bulletins, accounting and schedules from the Transportation Manager or designated manager as well as other auction and corporate sources.
• Monitor facility conditions, vehicles, property and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety. Promptly notify Maintenance and Transportation Manager or designated manager of all breakdowns and maintenance needs.
• Ensure all area conditions do not threaten the safety of employees or customers. Respond to employee and customer accidents, injuries and loss or damage to property by promptly reporting incidents to management and follow proper procedures.
• Practice and promote company Core Values.

Qualifications

• One (1) year of dispatching or transportation experience is preferred.
• Strong Computer skills Required.
• Organization and multitasking skills required.
• Ability to adapt to change and work in a fast-paced environment required.
• Effective customer relations, communication and interpersonal skills required.
• Must be at least eighteen (18) years of age.
• Must be qualified to operate a motor vehicle and possess a valid driver's license.
• Must have a demonstrated ability to read, write, and communicate effectively in English.
• Must have the ability to physically operate vehicle equipment and tools.

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

• The physical activity requirements of the position range from Light to Medium Physical Work.
  • Frequent - standing, watching, touching, listening, walking, talking
  • Potential - running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

• • Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.