Veterinary Receptionist

Coddle Creek Animal Hospital is a 4 DVM practice located in Concord, North Carolina and nestled in the piedmont of North Carolina. We are just minutes away from the Charlotte area and beautiful Lake Norman. Charlotte offers a variety of activities from the many parks, concerts, malls, museums, breweries, Charlotte Motor Speedway and of course Bank of America Stadium, home of the Carolina Panthers! You can spend time at Lake Norman on the weekends boating, fishing and enjoying the sunshine! You can also hop in the car and be at the Carolina coast in about 3 hours and to the Blue Ridge Mountains in 2 hours.

Coddle Creek Animal Hospital was founded in 1996 and we are a full-service animal hospital providing veterinary care to canine and feline patients. We utilize Avimark veterinary software and Idexx for all of our reference diagnostic needs, both in house and out. The in-house diagnostics including Lasercyte, Sedivue, and Catalyst equipment, as well as digital dental x-ray and DR x-ray. Within the last 2 years we have purchased a Navi Vet Ultrasound. We offer a variety of surgical services to our patients in our spacious surgical suite. We currently have 4 exam rooms, an isolation room and a comfort room with room to expand. Our goal is to provide personalized care with exceptional hospitality to our patients and clients! We have a collaborative, supportive DVM approach to provide the highest level of medicine. We work together as a team to provide the best care to allow our patients to live longer healthier lives. We use a WAG approach-Work Together, Amaze, Grow-within our hospital to provide a good team working environment as well as in our approach to treat our clients with the utmost respect. If you are passionate and caring team player, please apply today!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian's instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $14-$16/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

Our team's continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization's success has not gone unnoticed, landing us recognition as #19 on Newsweek's "Most Loved Workplaces" list in 2022. Additionally, we have ranked among Inc. 5000's List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).