Junaluska Animal Hospital is a 10 DVM practice located in the mountains just west of Asheville in Waynesville, North Carolina next to beautiful lake Junaluska . Founded in 1953, we are a full-service animal hospital providing veterinary care to dogs, cats, and pocket pets/exotics. We utilize electronic medical records (Cornerstone), have Idexx out lab and Idexx in-house diagnostics including Sedivue, state of the art anesthesia monitoring equipment and DR x-ray. Our facility boasts 11 exam rooms, a 2 table surgical suite, ultrasound, Companion CTS Duo therapy laser and orthopedic surgery capabilities. We leverage and schedule our technical team to support our DVMs and schedule 2 technical teammates per DVM. As a DVM team we are collaborative and support each other in cases and continuing to learn new skills.

We are open 7 days a week for GP and urgent care needs for our community. Here at Junaluska Animal Hospital our goal is to provide the highest quality of medical care for our clients and patients by listening to their needs, and by giving exceptional client services in a professional and compassionate manner. Our values are WAG - Work Together. Amaze. Grow. We live by these values and expect all teammates to treat each other, clients and patients with a WAG mentality.

We will nurture the bond between humans and animals by teaching our clients how to better care for their pets, thus enabling them to live longer, healthier lives. If you are a passionate and caring team player, please apply today!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian's instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $12.35-$20.90/hour based on experience
• Discounted Veterinary Care
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

Our team's continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization's success has not gone unnoticed, landing us recognition as #19 on Newsweek's "Most Loved Workplaces" list in 2022. Additionally, we have ranked among Inc. 5000's List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).