Job Opening: 55886
Open to current, permanent FBI employees in all locations
Opening Date: July 3, 2024
Closing Date: July 17, 2024 11:59 p.m. (EST)
Questions regarding this opening should be directed to HRS S. Messner at smessner@fbi.gov.
Job Summary
Position: Victim Services Coordinator, GS-13/GS-14
Division: Victim Services Division
Unit: Terrorism and Special Jurisdiction Unit
Location: Washington, DC
Working Hours: 8:00 am - 4:30 pm (flexible)
Salary: GS-13 $0117,962.00 - $153,354.00
GS-14 $139,395.00 - $181,216.00
Full Performance Level: GS-14
Number of Positions Available: 1
Duration: Full Time/Permanent
Selected candidate may receive a Full Cost Transfer, if eligible.
Key Requirements

• Must be a current, permanent FBI employee
• Travel will be required

Major Duties
GS-13:

• Coordinates, manages, and provides a variety of services to victims of federal crimes that occur internationally and domestically, including acts of terrorism and other crimes involving multiple victims, hostage taking, kidnapping for ransom, criminal aviation disasters, mass violence incidents, and other high profile and/or high impact incidents.
• Identifies gaps and provides referrals to appropriate domestic and international resources for financial assistance, mental health counseling, and other services that may be needed as a result of the victimization.
• Engages with victims and their families as a primary point of contact to provide crisis intervention, emotional support, resources, and referrals throughout the investigation.
• Assigned caseload will include hostage matters worked in a SCIF and embedded with the multi-agency Hostage Recovery Fusion Cell.
• Assists the Victim Services Division (VSD) Program Director in developing plans and innovative practices for assisting victims of terrorism and other major crimes.
• Serves as a liaison for terrorism, major crime victims and providers with relevant agencies and organizations.
• Prepares regular reports and updates for the VSD Program Director and Counter terrorism Division supervisors.
• Provides emergency response to terrorism victims, either by coordinating victim-related issues in Strategic Information and Operations Center or by assisting on scene in the immediate aftermath.
• Provides assistance to agents and other personnel with the collection of ante mortem information, death notification, return of personal effects, and site visits.
• Travels oversees and domestically on short notice to aid at the scene of mass violence incidents and hostage recoveries while working long-hours, and experiencing long-term, repeated exposure to physical and psychological trauma of victims.

GS-14, in addition to above:

• During mass violence deployments, serves as a team lead responsible for overseeing the victim services provided by the FBI.
• Develops FBI policies as it relates to victims of international terrorism, mass violence incidents, criminal aviation disasters, etc. Develops standard operating procedures (SOPs), fact sheets, presentations, and protocols based on innovative practices for assisting victims of terrorism, hostage-taking, and other major crimes that can serve as a model for other agencies.

Qualifications and Evaluations
Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.
Your application will be evaluated and rated under the FBI's Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.
If you are deemed Most Competitive, you will be referred to the selecting official for further consideration.
All applicants will be rated on the following Competencies:

• Communication
• Flexibility/Adaptability
• Problem Solving/Judgement
• Behavioral and Social Science

Positive Education Requirement
This position has a specific education requirement; all applicants must verify completion of this basic education requirement by submitting a copy of their college transcripts by the closing date of the vacancy announcement.
BASIC REQUIREMENTS: ALL APPLICANTS MUST MEET THE BASIC REQUIREMENTS BELOW:
Degree: behavioral or social science; or related disciplines appropriate to the position.
OR
Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
OR
Four years of appropriate experience that demonstrated the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.
Specialized Experience:
In addition to the Basic Education Requirement above, applicant must meet the following specialized experience (SE) requirements at either grade:
GS-13: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-12 grade level. SE is defined as follows:

• Experience working with law enforcement investigators to deliver victim and family needs after traumatic events.
• Experience identifying and coordinating resources and assistance available to help victims at federal, state and local levels.
• Experience assessing victim and family needs and collaborating with other personnel to procure resources and support.
• Experience providing training, guidance and resources to FBI Victim Specialists, regarding victims of international terrorism, and/or other multiple victim and/or high impact cases.

GS-14: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-13 grade level. SE is defined as follows:

• Experience with social and/or behavioral science theories and methodologies related to providing effective victim services through crisis response intervention/management of federal crimes and disasters.
• Experience providing direct services to victims and/or their families dealing with trauma and complicated bereavement, engaging with people experiencing stress and/or trauma, and ensuring the de-escalation of stress in situations with the victims, families, investigators, and other staff.
• Experience working in the criminal justice system, both federal and local; of human services systems; and, private non-profit organizations, particularly in the victim assistance arena.
• Experience working independently on novel problems and develop solutions.

How to Apply
For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on How to Apply . If applying online is a hardship, please use the contact information listed in the vacancy announcement prior to the closing date for assistance.
Required Documents
To apply to this position, interested applicants must provide a complete application package by the closing date which includes:

1. Your resume, specifically noting relevant work experience and associated start and end dates
2. A complete assessment questionnaire
3. Other supporting documents (if applicable) :
   • College transcripts, if qualifying based on education or if there is a positive education requirement
   • Memorandum for Record (MFR), Please see Additional Information

Documents that were uploaded one or more years ago will need to be uploaded again. Although an applicant may see these documents within their current profile, the HR Specialists may not have access to view them. All applicants are being asked to upload another copy (if applicable) to ensure the staffing units can review the complete application.
You must complete this application process and submit any required documents by 11:59 p.m. (EST) on the closing date of this announcement. If applying online is a hardship, please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance.
What to Expect Next
Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.
Additional Information

• Failure to provide necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Additional information will not be requested if your application is incomplete. Your application will be evaluated solely on the basis of information you have submitted.
• As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
• Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing the other workplace safety protocols. Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.
• Management may select at any grade for which this position has been announced.
• Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties.
• Limited Movement: Policy has been implemented wherein support employees entering a position through a competitive OR non-competitive action may be precluded from moving to another position within the Bureau by means of reassignment or change to lower grade for a minimum of 12 months. HRD will waive this limited movement policy for qualified employees, who have received an official notification letter that their current position is being relocated to Redstone Arsenal in Huntsville, Alabama by 2024, so those employees can compete for a position elsewhere.
• Probationary employees are precluded from being considered for all job opportunities until 12-months of their 24-month probationary period has concluded. Probationary employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.
• Candidates will not be considered if currently on a Performance Improvement Plan (PIP); a Letter of Requirement (LOR); or have failed a PIP or LOR and are currently awaiting the final action by HRD.

a. A Performance Improvement Plan (PIP) is a 90-day written developmental plan for an employee whose performance on one or more critical elements is rated "Inconsistent."
b. A Letter of Requirement (LOR) is issued when a supervisor identifies leave abuse and/or when frequent absences negatively impact operations of an office.

• Relocation expenses for employees returning from LEGAT assignments will be borne by the FBI. Employees returning from LEGAT assignments must advise the Staffing and Administrative Unit / International Operations Division of their application for this position.
• Relocation expenses will be borne by the FBI. Candidates receiving a transfer of physical location will be required to complete a one-year commitment to the assignment, prior to moving to a new position at the FBI. The 12-month waiting period begins the day an employee reports for duty at the new location.
• Candidates receiving a transfer of physical location, whether at the expense of the FBI or not, will be required to complete a one-year commitment to the assignment, prior to moving to a new position at the FBI. The 12-month waiting period begins the day an employee reports for duty at the new location.
• Current tax law impacts your transfer by making your moving expense reimbursements taxable. Please contact Transfer_Issues for information regarding taxable expenses. For additional insight on the personal impact of the IRS tax rules, you may wish to contact the IRS or a tax professional. Federal Travel Regulation provides that the Withholding Tax Allowance (WTA) plus the Relocation Income Tax Allowance (RITA) are designed to "substantially reimburse" an employee for the additional Federal, State, and Local taxes associated with a change of duty station and the FBI has the authority to compensate employees through the WTA and RITA.
• Candidates receiving a transfer of physical location, whether at the expense of the FBI or not, will be required to complete a one year commitment to the assignment, prior to moving to a new position at the FBI. The 12-month waiting period begins the day an employee reports for duty at the new location.
• Employees selected for promotions at the GS-12 level or higher, as well as employees selected for positions where a transfer of location is required, will be processed through the name check program prior to being notified of their selection.
• Memorandum for Record: Work performed outside assigned duties (that would not normally be documented on a SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum for Record):

a. Percent of time worked in the particular position (cannot conflict with main duties)
b. The month/year work began
c. Frequency worked (i.e., daily, monthly, etc.)
d. Specific duties performed
Attach the Memorandum for Record to your application in the "Cover Letters and Attachments" section of My Career Tools on the Careers Home page. Please upload the attachment as type "Other."
Nepotism
Nepotism is the act of favoring relatives in the hiring process, and is prohibited by law. Public officials are prohibited from hiring or promoting relatives or relatives of officials in their chain of command, as well as actively or indirectly endorse a relative's appointment or promotion.
During the hiring process, all selected candidates and FBI hiring managers will be required to certify they are not related to anyone involved in the hiring process.
Reasonable Accommodation Request
The FBI provides reasonable accommodations to qualified applicants with disabilities. If you need a reasonable accommodation pursuant to a sincerely held religious belief or medical disability for any part of the application and/or hiring process, please notify the Office of Equal Employment Opportunity Affairs (OEEOA) Reasonable Accommodation (RA) Program by either e-mail at REASONABLE_ACCOMMODA@fbi.gov , telephone at 202-324-2158, or FAX at 202-324-3976. Your request will receive an individualized assessment.
This e-mail address is only for reasonable accommodation requests. Please do not submit your application and/or any questions unrelated to reasonable accommodations. Should any applications be received, they will not be forwarded for consideration during the hiring process.
Equal Employment Opportunity
The FBI is an Equal Opportunity Employer and all qualified applicants will receive consideration for this vacancy. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex (including pregnancy and related conditions, gender identity, and sexual orientation), or on the basis of personal favoritism, or any other non-merit factors.

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