Posting Details (Default Section)

Posting Number:
20210364T

Position Title:
Villanova Athletics Guest Services Staff

Position Type:
Temp/Intern

Location:
Villanova, PA

Work Schedule:
temporary

Approximate Number of Hours per Week
10-20

Department:
730-Athl - The Pavilion

Position Summary:
As a member of the Villanova University staff, Athletics Guest Services team members will play a vital role in maximizing the game day experience for Villanova Wildcat fans. The primary responsibilities of the team members are to provide a welcoming environment and assist fans by providing game day specific information.

Duties and Responsibilities:

• Exceed customer service expectations of all Wildcat community members
• Understand and practice policies and procedures set by Villanova University Athletics
• Attend customer service team member training and maintain comprehensive knowledge of game day information, rules, and regulations
• Check tickets, provide directional information, answer guest questions
• Provide ADA assistance
• Know emergency policies and procedures and be prepared to act when necessary
• Handle lost and found during events
• Handle seating areas, concourses, and premium areas per event
• Go above and beyond to enhance game day experience

Minimum Qualifications:

• 18 years of age or older
• Must be available nights, weekends, and holidays
• Ability to stand, walk, and climb stairs throughout the duration of the event
• Excellent customer service skills
• Ability to work well with others
• Positive attitude toward taking on additional job responsibilities
• Excellent customer service skills

Preferred Qualifications:

Physical Requirements and/or Unusual Work Hours:

• Ability to stand, walk, and climb stairs throughout the duration of the event
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format
• Ability to receive detailed information through oral communications from guests, radios and overhead sound
• Required to occasionally lift 10 pounds, unaided

Special Message to Applicants:

EEO Statement
Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Posting Date:
07/01/2022

Closing Date (11:59pm ET):

Salary Posting Information:
$13.50-$15.00 per hour

Job Classification:
non-exempt