VIP Operations Supervisor | Benefits Include: Paid Vacation, Free Room Nights, and MANY MORE!

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

With its small-town charm and big-city convenience, Bellevue, Washington is a modern oasis with endless activities and cultural attractions sprinkled in. Nine miles from downtown Seattle, Hyatt Regency Bellevue on Seattle's Eastside connects you to world-class shopping, dining, entertainment, and major corporate headquarters. Visitors will also enjoy the natural beauty and scenery and the abundance of outdoor recreational activities nearby.

Hyatt Regency Bellevue, set in downtown Seattle's Eastside, features a high-tech conference center with over 70,000 square feet of flexible meeting space, including a sloped auditorium and executive boardroom. Our guests can host a convention, trade show, or reception in our stunning, divisible 17,745-square-foot Grand Ballroom and 13,755-square-foot Evergreen Ballroom

We are seeking a VIP Operations Supervisor to enhance our guests' experiences through exceptional communication and delivering personalized service with attention to detail. The individual will be responsible for managing pre-arrival, mid-stay, and post-stay emails. In addition, they must be flexible in working with all other operational departments to create, deliver, and coordinate customized experiences. This role also involves analyzing guest satisfaction data, personally welcoming Elite Members and VIP guests, preparing, and inspecting rooms with amenities, and compiling information that will enhance guest loyalty. They are expected to resolve escalated guest service issues and notify any urgent issues to the Operational Managers properly and effectively. They will also assist the Director of Operations with any additional projects and perform other duties as assigned to support the Operations team.

This an hourly position with a compensation ranging from $25-$27.50.

We Offer Excellent Benefits:

• Free room nights, Discounted, and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more.

Why make a good choice when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com

• Prior guest relations experience of 2-3 years is preferred.
• Must have refined communication skills.
• Must have good problem-solving skills.
• Must be proficient with guest management systems.
• High school diploma is required.
• Hospitality Management degree is preferred.
• Must be able to work a flexible schedule of AM or PM shifts, holidays, and weekends.

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.