Summary

Serves as a Waiter Leader in the Banquet Department of the Hale Koa Hotel.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for at least two professional and personal references on your resume.

Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

The area of consideration for this vacancy is US and Non-US Citizens

Duties

Serves as a banquet captain and a working leader of 3 or more banquet servers in accomplishing trades and labor work. Banquet workers are classified as Waiter, NA-7420-03 and 01. The highest level of non-supervisory work led is Waiter, NA-7420-03.

1. Passes on to other workers instructions received from supervisor, and starts work (e.g., by assigning the immediate tasks to be performed by individual members of the group led). Insures that needed supplies and materials are available. Sees to it that there is enough work to keep everyone in work crew busy. Checks work in progress and when finished for compliance with supervisor's instructions on work sequence, procedures, methods, and deadlines. Urges or advises other employees to follow supervisor's instructions and to meet deadlines. Trains workers on proper work methods. Instructs and/corrects workers on proper methods and practices when deviations are observed. Answers workers' questions regarding procedures, policies, and instructions. Obtains needed information or decisions from the supervisor on problems that come up during the work. Provides information to supervisor on status and progress of work, causes of delays, and overall operations. Assures that safety and housekeeping rules are followed.

2. Works along with other workers, setting the pace performing non-supervisory work of the same kind and level as that done by the group led.

3. Sets tables, arranges place settings and table decorations. Receives guests, makes suggestions and answers questions about food, wines and other items available. Takes orders. Places order with and receive food and beverages from kitchen and bar when required. Maintains sales record. Collects cash or payment by credit card. Clears and cleans tables and other customer service areas. May provide work direction to other dining room staff as necessary.

4. Performs administrative tasks related to the banqueting work, i.e., assignment and/or scheduling of workers to fill in for staff who have called in or become otherwise expectantly unavailable; documenting on-the-job injury reports; recording time and attendance of workers, submitting bi-weekly tip sheets to accounting, billing and posting, ordering supplies, and preparing after-action reports for supervisory approval.

Performs other duties as assigned.

SKILL AND KNOWLEDGE: Ability to lead others in a team effort. Knowledge of sanitary food handling and serving techniques. Math ability to compute checks and make change. Ability to recognize the signs of intoxication. Able to train servers on procedures and micros.

RESPONSIBILITY: Works under general supervision in accomplishing tasks. Responsible for accomplishment of assigned work with little or no instruction. Plans work by reviewing daily schedules and determining sequences, steps, procedures and techniques to be followed in accomplishing the work. Responsible for receipts and complying with accountability procedures. Work is reviewed for results achieved, production and quality.

PHYSICAL EFFORT: Stands and walks for long periods. Continually lifts and carries, food, beverage and banqueting items weighing up to 10 pounds, and occasionally up to 40 pounds.

WORKING CONDITIONS: Works primarily indoors and outdoors in a quick paced environment in areas that usually have adequate light and ventilation. There is a danger of cuts and bruises handling chipped or broken glassware, silverware or utensils. There is also a danger of slipping on wet or polished floors. Work outdoor results in occasional exposure to inclement weather.

Requirements

Conditions of Employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be able to obtain a Tier 1 background investigation.
• Must be able to work weekdays, weekends, holidays and various hours of the day and week when required.

Qualifications

1. Six months experience in banqueting.

2. Must be friendly and outgoing and be able to communicate effectively in English.

3. Must work quickly and efficiently in order to serve guests.

4. Must meet state age requirements for the selling of alcohol.

Education

This job does not have an education qualification requirement.

Additional information

• Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
• Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move ???????is not in the Government interest.
• Please check out our application information kit to view additional information you may find useful when applying for our jobs.

• Benefits
  
  Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.

• Benefits
  
  Review our benefits
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  The following documents must be submitted with your application:
  
  
  • Resume
  
  
  Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
  
  Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
  
  The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
  
  
  • Cover Letter
  • DD-214/ Statement of Service
  • DA Form 3433
  • Spouse's PCS order; Marriage Certificate
  • PCS Orders
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  
  
  Including any of the following on your resume may result in an ineligible rating:
  
  Classified or government sensitive information
  
  Social Security Number (SSN)
  
  Photos of yourself
  
  Personal information, such as specifically mentioning your age, gender, race/national origin, etc
  
  Encrypted and digitally signed documents
  
  Illegible documents or files that cannot be opened
• How to Apply
  
  You may submit your application packet using one of the two methods identified below:
  
  1. Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP42312216803. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
  2. Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.
  
  
  Agency contact information
  
  
  
  Shirley Romero
  
  Email
  
  shirley.s.romero.naf@army.mil
  
  Address
  
  P4-NAF-HAKOHO HALE KOA HOTEL
  
  DO NOT MAIL
  
  Honolulu, HI 96815
  
  US
  
  Next steps
  
  Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

The following documents must be submitted with your application:

• Resume

Optional: Our job application (DA Form 3433) will be accepted in place of a resume.

Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.

The below items are accepted and may be needed to support a qualification and/or claimed priority/preference

• Cover Letter
• DD-214/ Statement of Service
• DA Form 3433
• Spouse's PCS order; Marriage Certificate
• PCS Orders
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action

Including any of the following on your resume may result in an ineligible rating:

Classified or government sensitive information

Social Security Number (SSN)

Photos of yourself

Personal information, such as specifically mentioning your age, gender, race/national origin, etc

Encrypted and digitally signed documents

Illegible documents or files that cannot be opened

How to Apply

You may submit your application packet using one of the two methods identified below:

1. Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP42312216803. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
2. Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.

Agency contact information



Shirley Romero

Email

shirley.s.romero.naf@army.mil

Address

P4-NAF-HAKOHO HALE KOA HOTEL

DO NOT MAIL

Honolulu, HI 96815

US

Next steps

Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request