This position will cancel warranty products as assigned by the lead or supervisor. They will be working a queue of active and parked items to be resolved within the SLA. This person will also be trained to improve on exceptional customer service skills for one stop resolutions.

Essential Functions:
Review cancellation documents to ensure a complete packet is received so they can cancel the product timely.
Work closely with the stores and customers to resolve any concerns within a 24-hour SLA.
When in the office ongoing training and live calls for level 2 inquiries will be expected.
Maintain and resolve parked items under established SLA
Be knowledgeable on how to research and resolve all questions related to F&I cancellations
This associate will have strong customer service skills.
Assist with other tasks as directed by supervisor
Have a physical presence of three days in the office. Tuesday will be a mandatory office day with the other two days determined by the associate.
Meet the minimum cancellations per day in addition to working unresolved issues.
Utilize CDK to research and resolve missing details with the cancellation packet

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Possess strong customer service ethics and principals
Ability to learn quickly and problem solve around any unusual circumstance
Excellent verbal and written communication skill
Extremely detail oriented

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.