Job no: 518742
Work type: On Campus
Location: Normal, Illinois

Title: Welcome Desk Concierge for the Bone Student Center
Employee Classification: Student Help Regular
Division Name: Student Affairs
Department: Event Management, Dining and Hospitality

Job Summary

Concierge team members serve as building liaisons and offer exceptional customer service. They provide information about the Bone Student Center, building tenants and their services, Bone Student Center and campus events, the general Illinois State University campus, and the surrounding Bloomington-Normal community. These students also are responsible for selling tickets to Bone Student Center and/or Braden Auditorium events using a Ticketmaster system. The concierge is often the first Illinois State University interaction for guests, clients, and visitors. Therefore, this role is vital to the building and Illinois State University.

Event Management, Dining, and Hospitality (EMDH) provides safe and inclusive gathering spaces, high quality dining options, and customized event services to enrich student and visitor experiences.

Key Responsibilities
• Provide exceptional customer service, giving general information, directions, resource materials, and other assistance as needed in a respectful, courteous, and professional manner.
• Greet all guests, clients, and staff members with a friendly and energetic disposition, while maintaining proper eye contact.
• Exhibit a mastery understanding the services provided by Bone Student Center, building tenants, as well as general campus services and information, office locations, and campus events.
• Use available written and electronic resources to problem solve.
• Operate a multi-line phone system and field phone inquiries.
• Operate the Ticketmaster system to sell tickets to events in the Bone Student Center/Braden Auditorium.
• Communicate effectively with both professional and student staff members. Complete daily log forms, reports, and other paperwork throughout shift.
• Maintain a clean and safe environment.
• Attend staff meetings and training sessions.
• Perform other duties as assigned.

Pay Rate

$14.25/hour

Required Qualifications

- Previous customer service work experience and/or involvement in campus life through student organizations, volunteer efforts, etc.
- Currently enrolled as a part-time or full-time student.
- Commitment to working at least two full terms.

Preferred Qualifications

• Positive attitude with a willingness to accommodate client, guest, and staff requests and exceed expectations.
• Excellent verbal and non-verbal communication skills.
• Strong work ethic and attention to detail, along with a demonstrated ability to multi-task and organize.
• Interest in working with a diverse staff and serving a diverse population of clients and guests.
• Strong time management skills, with an emphasis on punctuality and reliability.
• Ability to take charge in an emergency and assist with safety procedures.
• Ability to adapt to situations as they arise.
• Exhibit resourcefulness when working with clients.

Work Hours

Flexibility for working hours is required. A variety of work hours are available during the morning, afternoon, evening, and weekends. Work hours are also available during all breaks: spring, summer, fall, and winter. All staff members are expected to work at least 4 hours during the week and approximately 20 hours during breaks throughout the year. Shifts over breaks are assigned if not enough team members volunteer.

Proposed Starting Date

Fall 2024

Required Applicant Documents

Resume, Cover Letter, Reference List (at least 2 references), Other (Spring 2024 Class Schedule)

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Contact Information for Applicants

Christy Moss
cmturne3@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383 . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311 .

Application Opened: 05/10/2024 04:25 PM CST
Application Closes: 05/31/2024 11:55 PM CST