Job Description

Job Summary:

Under minimal direction, coordinates with internal organization support and operations groups and / or with vendors to resolve complex problems. Recommends and influences decisions that impact the direction and strategies of current and future initiatives. Effectively demonstrates customer care principles in individual to executive interactions.

Key Responsibilities:

• Under minimal direction provides advanced technical knowledge and support to internal and/or end users for remote connectivity and security technologies
• Collaborates with tier 1 and tier 2 from a tier 3 perspective to resolve advanced technical needs and provides authored solutions to increase resolutions by tier 1 and tier 2
• Consistently partners with voice, network services, software developers, product operations and/or vendors to develop remote connectivity technologies, re-establish service, and/or identify and resolve the root cause and/or more complex problems
• Under minimal direction carries out procedures to ensure that all information systems products and services meet minimum organization standards and end-user requirements
• Thoroughly tests software and hardware in the planning stages to ensure proper operation and freedom from defects. Analyzes documents and works to resolve all problems
• Partners with network services, software systems engineering, applications development and/or vendors to develop implementation plans for new technologies
• Collaborates with the affected business units regarding new/upgraded technologies
• Under minimal direction, utilizes extensive knowledge of network infrastructure and applications to resolve complex issues and provide consultation in the design of applications and the infrastructure
• Creates enterprise support procedures

Supervisory Responsibilities:

This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

• High School Diploma or equivalent experience

Certificates, Licenses, Registrations

• None

Functional Skills

• Troubleshooting skills
• Customer support skills
• Work Organization
• Interpersonal skills
• Oral and written communication

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National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $42,500 - $52,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.