Workforce Services Technician

Title: Workforce Services Technician

State Role Title: Administrative and Office Specialist III

Hiring Range: $18.09

Pay Band: 3

Agency: Department of Workforce Development and Advancement

Location:FREDERICKSBURG

Agency Website:virginiaworks.gov

Recruitment Type: General Public - G

Job Duties

Come join our team at the Department of Workforce Development and Advancement (DWDA)! In 2023, bipartisan legislation consolidated a dozen workforce development programs and data systems from various existing Commonwealth of Virginia agencies to create the Department of Workforce Development and Advancement (DWDA), known as Virginia Works. On July 1, 2024, Virginia Works stood up as an independent agency dedicated to creating, sustaining, and retaining a highly skilled workforce, and committed to making sure Virginia Works for everyone.

Provides workforce services to employers and job seekers related to the administration of Wagner-Peyser (WP) and Workforce Innovation Opportunity Acts (WIOA). Works with employers to maintain strong working relationships; prepares, reviews, and processes complete and accurate job orders in the Virginia Workforce Connection (VWC); completes matching process to identify and/or refer potential job applicants; effectively markets and provides information on VEC services, including use of labor exchange services and labor market information; and performs other employer duties (e.g., attending job fairs, scheduling interviews and screening applications) as needed. Works with jobseekers to find suitable employment; conducts interviews to evaluate workforce needs; uses information to determine training and/or other needs, matches skill set to potential job opportunities, and makes reasonable and appropriate referrals; and provides information on agency and/or other supportive services. Provides administrative office support activates and ensure the timely and accurate processing and filing of documents and information related to field office management and operations.

Minimum Qualifications

* Working knowledge of employment interviewing techniques, employment and wage laws and guidelines, and office operation and etiquette.

* Strong customer service, oral and written communication, and computer skills (experience using Microsoft Office Professional and/or similar software).

* Ability to interact effectively with employers and the public; discuss, interpret and apply agency standards and procedures; conduct interviews and research.

* Evaluate skill sets and needs; use web-based applications to enter data and conduct database searches;

* Provide administrative support (e.g., filing, copying, typing, order supplies, handling mail, and responding to inquiries) and adapt to changing priorities.

Additional Considerations

Experience in customer service, human resources, community services, VEC workforce services, and/or related training programs.

**Two positions will be filled from this recruitment.**

This is a non-exempt, hourly position without benefits, eligible to work up to 1,500 hours annually (May 1 - April 30). **

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Diversity and inclusivity are at the heart of what we do in Virginia, and Virginia Works is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.

Contact Information

Name: Human Resources / Recruitment

Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.

Email: Careers@vec.virginia.gov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.