Workplace Experience Concierge

Job ID

165087

Posted

29-Apr-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Waukesha - Wisconsin - United States of America

About the role:

The Workplace Experience Reception/Concierge is the heart of the workplace providing personalized services and administrative support to build a sense of community. The individual in this role acts as the first point of engagement with team members and visitors alike, crafting a warm, encouraging, and servicing atmosphere that improves the Experience.
What you'll do:

• Welcomes tenants/employees and announces clients, applicants, and visitors. Maintains neat appearance of reception/lobby area, conference rooms café, and other common areas. Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner.
• Performs general administrative duties associated with distributing packages and mail as needed. Uses tracking systems to record inbound and outbound courier, freight, and mail. Schedules messenger service as needed. Follows location security procedures for screening inbound deliveries.
• May order and stock office supplies such as café supplies, equipment toner, printer paper, freight, and shipping supplies, etc. Resolves standard supplies and information to be maintained at the front desk. May assist with temporary signage.
• Arrange equipment service as needed and ensure equipment is in good operating condition for events, coordinating catering.
• Provides coordination and support for delivery of workplace services like Concierge, Reception, Switchboard, and Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.

What you'll need:

• HS Diploma or GED or equivalent experience required. Professional hospitality accreditations are preferred.
• A minimum of 1 year of front desk, concierge, customer service, or other hospitality experience is helpful.
• Open and flexible work schedules.
• Proven understanding of the surrounding area and all recreational, hospitality, and business-related information.
• Requires basic analytical skills with the ability to understand and carry out general instructions as well as tackle problems in standard situations.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.

Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity.

We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in!

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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