Youth Safety Program Manager, Trust & Safety (Safety by Design) - New York

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve. Join us.

TikTok Trust & Safety
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. As a product manager in our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies and various relevant internal teams to build safety product features and strategies. You will be working on safety features, technical strategies to improve our trust and safety processes, as well as methods to detect and address the risky behaviors and actors in the community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. It can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the Team
Youth Safety is a core pillar of the T&S team, bringing together the expertise of Product Managers and Program Managers into one group. Our mission is to protect young people on TikTok - and throughout the wider ecosystem - by building protections and education that help keep young people safe on our platform and participating in industry-wide strategies and development. This role will be responsible to support the development of best-in-class technical solutions for Age Assurance including developing machine learning models, implementing external solutions, working in partnership with our Policy, Government Relations, and Legal, and onboarding new features and product areas across the company into our Age Assurance solutions.

Responsibilities:
- Lead end-to-end programs designed to enhance Safety by Design programs in Tiktok;
- Develop and implement frameworks and be able to proactively detect risks and develop mitigation strategies;
- Articulate complex Trust & Safety strategies in a clear and cohesive manner;
- Align technical and non-technical stakeholders to build specific requirements to reduce risk., across many disciplines and diverse regions/work cultures, behind them;
- Have a solutions-oriented mindset to effectively identify and address problems.
- Develop system implementation plans, scale safeguards across different products and enhance existing processes;
- Support the implementation of regulatory requirements to ensure compliance;
- Create and maintain project plans and roadmaps in accordance with organizational priorities, define delivery methodologies, and drive project execution and tracking;
- Collaborate with external partners to assess potential new technology integrations and develop integration plans for our products.

Qualifications

Minimum Qualifications:
- 5+ years of proven experience in program management, particularly in areas related to Trust and Safety in technology or similar fields such as Risk, Fraud, Consulting;
- Experience in developing and implementing scalable systems and processes;
- Ability to demonstrate critical thinking and thought leadership, and capacity to adapt and thrive in fast-paced work environments with rapidly shifting landscapes and priorities;
- Demonstrated ability to work with cross-functional teams, external partners with excellent communication skills.

Preferred Qualifications:
- Knowledge of current legislation related to Youth Safety or experience with regulatory compliance, governance, and risk management;
- Understanding of machine learning models and their application in safety measures;
- Worked with global teams across multiple time zones, ability to shift priorities and adapt to change.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2