WHO WE ARE:
Texas Workforce Commission connects people with careers across the state. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. The position is eligible for hybrid remote work environment; combination of telework and participating in onsite rotating work schedule. We are based in Austin. Dependable broadband access required for telework.

You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
The ideal candidate will have good organizational skills, strong attention to detail and the ability to handle multiple priorities while meeting strict deadlines. Therefore, a written exercise may be given at interview stage.

WHAT YOU WILL DO:
The Accounts Examiner I performs entry-level accounts examination work. Work involves examining and auditing operating reports and financial accounting records; and collecting taxes, fees, or penalties. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:
-Answer a high volume of telephone calls and supports TWC staff.
-Respond to numerous email inquiries and provide follow up.
-Access multiple tax department systems using a personal computer to communicate and assist customers.
-Accurately document details of customer interactions.
-Perform moderate to complex auditing of employer accounts.
-Contact taxpayers to secure tax reports, collect taxes, fees or penalties, and enforce the Texas Unemployment Compensation Act.
-Conduct review of accounts to ensure compliance.
-Conduct investigations in order to establish tax liability.
-Review employer records to verify questionable wage data for individuals filing unemployment compensation claims.
-Assist taxpayers with filing of their tax reports.
-Conduct review of accounts in relationship to predecessors and successors.
-Prepare general correspondence in response to employer inquiries.
-Provide information on unemployment tax law regulations.
-Provide basic information to employers on how to use Tax systems for registering and reporting.
-Testify at hearings and before courts of jurisdiction.
-Participate in Appeals hearings to testify on actions taken during routine review of employer accounts.
-Provide employers with information regarding their appeal rights.
-Perform other duties as assigned.

YOU QUALIFY WITH:
-Successful completion of 30 semester hours of accredited college work, which included at least 6 semester hours of accounting, mathematics, business administration, or related courses.
-One year of full-time experience in maintaining accounting records or performing auditing work may be substituted for each year (30 semester hours) of education.

YOU ARE A GREAT FIT WITH:
-Experience with handling and responding to employer phone calls, emails, faxes and mail is preferred.
-Experience providing information on tax, state or federal law regulations.
-Knowledge of Texas Unemployment Compensation Act.
-Knowledge, education, or experience in accounting or auditing.
-Proficient in the use of technology, including web application software using standard browsers and Microsoft Office Suite (Word, PowerPoint, Excel and Outlook, Teams).
-Typing at least 45 words per minute.
-Ability to stay calm when customers are stressed or upset.
-Strong verbal and written skills and to communicate effectively.
-Ability to solve problems and make decisions quickly.
-Meticulous attention to detail with an ability to produce quality work in a fast-paced environment.
-Strong prioritization, time management, and organizational skills.
-A positive attitude and professional demeanor to support colleagues in achieving division goals.
-Highly skilled in developing and maintaining effective working relationships with a variety of individuals and groups, internal and external.
-Flexible, adaptable to change, and able to work under stressful conditions, including interruptions and short deadlines.
-A desire to self-reflect, give/receive feedback, and continuously improve.
-Ability to work both independently and engage in a collaborative, results-oriented team environment.
-Ability to adhere to assigned work schedule, Monday-Friday.
-Familiar with teleconference software including Zoom, Microsoft Teams, and Cisco Jabber.

YOU GAIN:
-A Family Friendly Certified Workplace.
-Telecommuting and flexible schedules offered
-Competitive salary: $3,196.00/month
-Defined Retirement Benefit Plan
-Optional 401(k) and 457 accounts
-Medical Insurance
-Paid time off, including time for vacation, sick and family care leave
-Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

TWC may use all available information, including past unemployment claims, to evaluate an applicant's suitability for the position.

PLEASE NOTE: All applications should contain complete job history entries, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AccountingAuditingandFinance.pdf

HOW TO APPLY:

-To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or Taleo.

-Applicants must be legally authorized to work for ANY employer in the United States. We will not consider applicants that will need sponsorship now or in the future.

-In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

-A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.