Position Overview

The Accounts Receivable Supervisor oversees daily operations of the accounts receivable team, ensuring strategic goals are met throughout the cycle. Responsibilities include managing, maintaining, implementing, and designing all procedures and functions related to accounts receivable. This entails resolving late or skipped payments, updating financial records, and collecting revenue generated from processing invoices.

Primary Duties and Responsibilities

• Reviews collections status daily. Evaluates inventory to identify primary areas of team focus.
• Obtains revenue through communications with various contributors in the billing process, resolving missed payments, recommending and negotiating payment plans, and effectively supervising staff engaged in collection activities including but not limited to reaching out to clients, billing attorneys, billing coordinators to alleviate any obstacles in receiving payment.
• Analyzes payment performance. Consults with attorneys, billing coordinators and clients regarding payment status. Maintains detailed records on collection efforts and status using current collections software. Identifies current and potential issues and alert attorneys and management to same.
• Prepares monthly review of top delinquent inventory; prepares additional analysis and reports as needed.
• Monitors validity and functionality of the firm's collection software, including serving as a liaison between Financial Services and Information Technology, and providing training to colleagues as needed.
• Participates in the evaluation and implementation of new software or upgrades to existing software.
• Analyzes inventory trends and provide forecasting and other analytics to provide recommendations to management.
• Minimizes outstanding balances by actively engaging both the billing attorney and/or clients to ensure invoices are received and processed timely.
• Ensures that operational criterion is reflected in the accounts receivable functions.
• Assists in the financial planning with the help of collection forecasting.
• Meets accounts receivable operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.
• Collects accounts by contacting clients referred by clerks; investigating circumstances of non-payment; negotiating and resolving conflicts; expediting payment.
• Maintains financial security by adhering to internal accounting controls.
• Maintains clean accounts receivable inventory by using escalation processes and policies designed to reduce outstanding inventory.

Secondary Duties and Responsibilities

• Performs other duties as assigned.

Working Conditions

• Job is performed remotely and occasionally within a typical office environment. The job is subject to time pressures and constraints, and is often dependent on input from others.
• Long hours are required periodically.

Education:

• Bachelor's degree in accounting, finance, business administration, or a related field.

Experience:

• A minimum of 3 years of experience in Accounting.
• Prior experience in accounts receivable management, preferably in a legal or professional services environment, is highly desirable.
• Candidates should have a proven track record of success in supervising accounts receivable processes and teams.

Special Knowledge:

• Knowledge of current and/or proposed legislation impacting accounting regulations/reporting.
• Solid understanding of best practices in accounting as well as internal operations, policies, procedures and application systems

Technical Skills:

• PC familiarity with a proficient understanding of Microsoft Office, especially Excel, Word and PowerPoint. Expertise with various types of accounting software platforms

Attributes:

• Ability to exhibit composure, patience, and confidence when facing difficult situations.
• Must be a self-starter with a proven track record of multi-tasking abilities.
• Leadership, management, and team-building skills.
• Time and process management, including the ability to prioritize multiple simultaneous deadlines, set priorities, and work under pressure.
• Must have accuracy and attention to detail, integrity, discretion, and respect for confidentiality and privacy.
• Excellent oral communication skills and the ability to resolve misunderstandings and errors in a diplomatic manner

Qualifications:

• Strong financial analysis skills and proficiency in interpreting financial data are essential.
• Capable of analyzing billing reports, identifying trends, and implementing strategies to improve cash flow and reduce accounts receivable aging.
• Ability to work effectively in a team environment and foster positive working relationships across departments.
• Adaptable and able to navigate diverse billing structures while ensuring compliance with firm policies and industry standards.
• Ability to maintain accurate records and documentation of billing transactions, payment histories, and client communications.