Description:
Evening Shift: 3:00pm - 11:00pm

Job Summary:

Under direct supervision, answers all calls directed to Hospitals main number, Answering Service call forwarding lines, general information inquiries, and internal extensions. Efficiently, courteously, and accurately answers/relays call information, with priority given to emergencies. Utilizes computerized system for locating physicians, personnel, and patients. Serves as a major contact for all levels of personnel requiring on-call schedule information and access to off duty personnel. Will be involved in emergency and disaster preparedness situations.

Qualifications:
Education:

High School Diploma or GED required.

Licensure/Certification:

N/A

Experience:

One (1) year of experience in a customer service environment required. Experience in a call center, switchboard, answering service, or message center with exposure to texting, paging, and Answering Service applications is preferred.

Knowledge, skills & abilities:

1. Typing 35 WPM required.

2. Working knowledge of personal computers and Windows based operating system.

3. Proficient with Word and Excel.

4. Ability to read, interpret, and apply written instructions.

5. Excellent verbal and written communications skills.

6. Exhibits understanding of difference between external, Answering Service and internal (departmental) calls in properly transferring calls, relaying messages, paging requested physicians or distributing information.

7. Demonstrates understanding of on-call schedules and contact methods.

8. Ability to maintain courteous and positive behavior in the face of repetitious and stressful challenges such as those encountered in a customer service setting.

9. Interpersonal skills which allow for group decision making, cooperation and understanding.