Position: Referral Office Liaison

Job Description:
Telephonically enrolls registers and schedules appointments for primary care patients into The MetroHealth System MHS.

Processes prescription refill requests.

Provides general telephone-based support to MyChart users.

Obtains feedback for providers and sends patient requests to clinics throughout MHS.

Upholds the mission vision values and customer service standards of The MetroHealth System.
Qualifications:
High School Diploma or passage of a high school equivalency exam.

One year of experience with any of the following: call center support patient registration scheduling assisting health care professionals and patients and/or utilizing phones and computers to perform customer service duties in a high-volume environment.

Customer-centric mentality with strong customer service experience.

Effective written verbal and interpersonal communication skills.

Ability to communicate with a variety of individuals and disciplines.

Solid organizational skills.

Ability to work independently and within a structured environment with a high degree of flexibility.

Demonstrated PC proficiency including the ability to enter data into a PC while talking on the phone.
Physical Requirements:
May sit stand stoop bend and ambulate intermittently during the day.

May need to sit or stand for extended periods.

See in the normal visual range with or without correction.

Hear in the normal audio range with or without correction including hearing clearly via a phone headset.

Finger dexterity to operate office equipment required.

May need to lift up to twenty-five 25 pounds on occasion.

Ability to communicate in face-to-face phone email and other communications.

Ability to see computer monitor and departmental documents.

Please reference Job number: 127881

Additional Information

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