NYC Health + Hospitals/Jacobi is a 457-bed teaching hospital affiliated with the Albert Einstein College of Medicine. The facility has earned numerous Center of Excellence designations, accreditation, and recognition for its renowned Level 1 Trauma Center, Burn Center, Surgical Intensive Care Unit, regional Stroke Center, Snakebite Treatment Center, Breast Health Center, Bariatric Surgery Center, and Cancer Service. The facility also offers the region's only multi-person hyperbaric chamber, allowing up to nine patients to dive together at one time. Jacobi's Ambulatory Care Pavilion is a stunning complement to its inpatient acute care, allowing staff to provide patients with high-quality service in a modern, state-of-the-art environment.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Check us out online:

www.nychealthandhospitals.org

careers.nychhc.org

Docs4nyc.org

Job Description

For planning, analyzing, and coordinating administrative, office operation as it relates to EPIC Scheduling and Template Management for the Network. Integrates, coordinates these programs, operations, functions and services intra-departmentally, inter-departmentally, other hospitals, Call Center and Central Office sectors to optimal levels of performance in the administration and supervision of such functional activities.

• Provide professional and quality customer service to patients by following the policy and procedure for the department.
• Assist in the proper handling of patients' protected health information to ensure HIPAA compliance; maintain tidy work area, provide clerical coverage as needed.
• Open patient visits (Registration) via EPIC system or Kiosk.
• Document and follow-up with reminder calls, no shows or cancel appointments.
• Accept payments of cash, money orders, debit and credit cards. Issue payment receipts and completes reconciliation forms for daily submission.
• Conduct patient interviews over the phone or in person to obtain identifying information, such as demographic, biographic and insurance status. Information is entered accurately into EPIC (Pre-Registration of patients).
• Responsible for verifying insurance eligibility process (RTE) for correct demographics and insurance (commercial, managed care, etc).
• Scan patient ID, insurance card(s), referral forms (if applicable) and consent forms obtained from the patient into the document imaging system.
• Contacts outside agencies, organizations, insurance carriers, patients to obtain necessary information about insurance authorizations.
• Answers telephones in a timely and professional manner; accurately record and transmit messages; locate doctors and nurses when needed utilizing EPIC chat or emails
• Send and receive faxes; page personnel as requested or needed.
• Works on/ maintain EPIC WQs including but not limited to authorizations, registration errors, referral WQs, etc.

Minimum Qualifications

1. High School Diploma or GED; and
2. Two (2) year of full time customer service experience; and
3. Good Written and oral English communication skills; and
4. Computer skills, including word processing, spreadsheet and/or database software programs

Department Preferences

• Knowledge of EPIC EMR system and activities including but not limited to creating and managing Provider schedules for all type of services and procedures provided within the Ambulatory Care
• Knowledge of templates, scheduling, opening and closing visits within the Ambulatory Care
• Knowledge of Financial systems within the Ambulatory Care departments
• Basic medical understanding of Ambulatory Care
• Tour 2: 8:00am-4:00pm

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs