Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to meet the goals of the Health Sciences, simplify the environment, and enhance services overall. High level first contact for support tickets. Installation, upgrading, and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel. Provide support for smart phone technology, integration, and maintenance with desktop software. Ongoing knowledge of hardware and software necessary for maximum user up time. Timely responses to help requests are crucial for maximum user up time and requires high level of customer service. Ability to interact and communicate with broad range of staff and faculty, including training and answering questions. Documentation of help requests electronic request tracking and user instructions kept up to date on a monthly basis.