Description

The Home Mortgage CBR Dispute Research and Reporting candidate will be responsible for:

• You will investigate credit bureau disputes received from our customers using internal and external systems. You will add pertinent information to pre-approved letters to respond to customer disputes. You will thoroughly document information relevant to the dispute details and resolution in the system of record.
• Although the vast majority of disputes do not require telephone contact, occasionally you will need to provide effective communication when making inquiries and to follow up with customers.
• You will review various reports to troubleshoot credit bureau reporting issues prior to the monthly file run.
• You will build relationships and effectively communicate across departments within Citizens to request system updates as well as obtain information relevant to resolving credit bureau disputes and reporting exceptions.
• At times, you will participate in projects to review and investigate historical credit bureau reporting and make updates as needed.
• You will receive training to remain up-to-date on credit bureau industry knowledge and trends.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Problem-solving skills, accuracy, attention to detail, and having an analytical mindset while reviewing and investigating credit bureau disputes and reporting exceptions is critical.
• The ability to function in a team environment, work independently, and organize your time to meet deadlines is a necessity.
• The ability to write and speak effectively and professionally is a must.
• Mortgage industry experience is preferred.
• 2-5 years of experience in the financial industry is preferred.
• Previous experience in mortgage customer service, complaint resolution, letter writing, bankruptcy, loss mitigation or foreclosure is a plus.
• Previous experience researching and resolving credit bureau disputes is a plus.
• Bachelor's or Associate's degree preferred. High school diploma with applicable work experience is acceptable.

Hours & Work Schedule

• 40 hours per week
• M-F 830-5:00pm
• This is a hybrid role in Glen Allen, VA

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

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