Job ID: 24-00983 Pay rate range - $50/hr. to $53/hr. on W2
100% Remote with 25% travel
Work schedule: Remote, M-F, 8:30 am-5:30 pm

Job Description:

JOB CATEGORY: Display - Service Delivery - Deployment Services - Project Manager

MUST-HAVE'S (Top 3 Skill Sets):
• 6+ years of experience in the A/V industry, with recent experience managing digital signage deployments. Strong knowledge of deployment program management methodologies, best practices, negotiations and business processes.
• 3 years experience in managing large, complex deployment programs involving hardware, software and physical installation services - preferably for QSR, Retail and Financial clients.
• Strong organizational skills with the ability to manage multiple projects simultaneously

PREFERENCES:
• Special consideration given to candidates with digital signage industry experience managing national rollout programs for QSR, C-Store, Retail, or Financial clients.

GENERAL PURPOSE
Service Delivery business sits within the B2B Display Division and has an ambitious vision for the future. Our objectives are to:
(1) elevate as a true B2B solutions provider, controlling the customer experience from end-to-end and delivering turn-key solutions that provide significant value for our customers,
(2) enhance the customer experience with the brand through every solution and service engagement, and
(3) ensure greater retention of partners and end users alike. This essential role sits at the intersection of a cross-functional operation: the PMD, Product Marketing, Supply Chain, Project Management, Order Management, Technical Engineers, Field Engineers, Customer Service, etc., and external parties: Partners, End customers, Vendors, etc.
As our business grows to meet these goals, we are expanding our project management practice to include remote management of large-scale hardware and software deployments of products to enterprise-level customers.
This position, specifically, would focus on deployment projects for large enterprise customers to start but could potentially evolve to include other product categories.

The Project Manager - Deployment (PMD) is to complete all day-to-day activities associated with the execution of these services.
The PMD's role begins when a project receives a "verbal" agreement and finishes once the services have been successfully rendered and post-completion activities have been logged.
This role is responsible for driving operational excellence and providing an unparalleled customer experience. Smooth project execution - and this PMD - is critical to our success.

ESSENTIAL DUTIES & RESPONSIBILITIES
• Serve as day-to-day internal execution point of contact for the project, logging all project information and disseminating as necessary
• Engage Sales, NADO, RFP team, CARE, and Solutions Architects on upcoming projects to collect all "pre-sales" project information
• Schedule all internal project-related meetings, engaging all appropriate stakeholders as necessary
• Schedule any customer-facing meetings as needed
• Engage vendor teams for projects & schedule project labor
• Ensure deployed field teams have proper documentation & instructions
• Creates and utilizes tools and processes necessary to manage deployment activities and schedules, as well as reporting on all coordinated activities
• Support the cross-checking of sales orders with project requirements
• Work with Product Marketing & Supply Chain to ensure hardware shipments align with services timelines
• Verify hardware shipments are delivered
• Work with order management to secure POs for all services
• Support the Display-Service Delivery-Solution Architecture department during RFP/Complex Quote activities.
• Work with Project Accounting in resolving financial transactions including Purchase Orders, Changes Orders, and Invoicing
• Attend trade shows and on-site visits at client/vendor/subcontractor facilities (25% travel).

OTHER DUTIES & RESPONSIBILITIES
• Participate in developing department goals, objectives, and systems
• Identify ways to improve quality, efficiency, and productivity through process improvements
• This role will work within very tight schedules to identify and engage internal and external stakeholders to assist with time-sensitive execution activities.
• This role will collaborate with many internal and external stakeholders and SMEs to quickly and effectively digest complex information and disseminate that information among all key stakeholders.

TRAINING, SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• 6+ years of experience in the A/V industry, with recent experience managing digital signage deployments. Strong knowledge of deployment program management methodologies, best practices, negotiations, and business processes.
• Strong organizational skills with the ability to manage multiple large projects simultaneously
• Ability to read, understand, and interpret contract documents, drawings, specifications, scopes of work and project schedule
• Ability to analyze financial reports, price proposals, and other technical data.
• Ability to maintain professionalism in the face of deadlines; excellent verbal and written communication skills, attention to detail, negotiation skills and interpersonal skills.
• Champions new initiatives and removes barriers; encourages out-of-the-box thinking; acts as a catalyst for change and stimulates others to change.
• Ability to accurately document and record customer/client information.
• Ability to evaluate and manage suppliers.
• Experience with commercial audio systems and LED control rooms
• Proficient in Microsoft Office products
• Proficient with D-Tools and Bluebeam
• Knowledge of components used in Retail, enterprise and live event control rooms
• Experience with camera, scoring and audio connection, signal types, and technologies.
• Knowledge of various broadcast control equipment
• Outstanding internal and external customer service skills with the ability to respond appropriately and effectively to the most sensitive issues

PHYSICAL REQUIREMENTS:
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50 pounds at times
• Ability to travel by air and by driving
• Ability to access all on-site installation locations in support of sales visits, site surveys and periodic installation inspections

EDUCATION/EXPERIENCE:
• 6+ years of experience in A/V industry with focus on project/program management for client-sponsored programs
• Special consideration given to candidates with experience in the digital signage or Audio/Visual industry
• Bachelor's degree (allowance for years of experience in lieu of)