Job Description

THIS POSTING HAS BEEN RE-OPENED, THOSE THAT PREVIOUSLY APPLIED DO NOT NEED TO RE-APPLY

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

GENERAL DESCRIPTION: Perform complex (journey-level) investigative and administrative functions in order to maintain and evaluate the quality, integrity, and synchronization of statewide Computerized Criminal History (CCH) databases. Coordinate the review and evaluation of methods, output, activities, and trends to identify and resolve discrepancies within the database(s). Work is performed under general supervision, with moderate latitude for the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position.

Military Crosswalk for Occupational Category - Compliance, Inspection, and Investigation (texas.gov)

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES / RESPONSIBILITIES:

1. Evaluate, verify and substantiate daily and quarterly FBI reports to execute appropriate changes while maintaining synchronization.

2. Provide training, research, planning, policy, program assessment, and administrative activities for misuse of identity per State and Federal Statute.

3. Request documentation from civil and/or criminal entities to analyze arrest submissions against Driver License fingerprints for determination of true identity for criminal or applicant submission.

4. Develop and conduct Quality Assurance procedures and reviews on Criminal History records maintained in State and Federal databases per relevant statutes.

5. Serves as a liaison to internal specialists, government agencies, community organizations, or the general public to explain and provide technical assistance on program specifics and requirements.

6. Conduct training and provide guidance within the unit in the creation, development, and integration of new or revised procedural methods.

7. Collect, compile, organize, analyze and/or prepares materials in response to requests for program information.

8. Analyze submissions and prepare reports of findings, recommendations, and justifications for resolution.

9. May train, lead, and/or prioritize staff workloads.

10. Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies.

11. Perform other duties as assigned.



Qualifications:

GENERAL QUALIFICATIONS and REQUIREMENTS:

Education - Graduation from an accredited four-year college or university with a Major or emphasis of study in Criminal Justice, Law, Business or a related field preferred.

Experience - Minimum two (2) years' experience analyzing confidential records, court documents, offense reports, and related documents. Experience must include working with records management databases and Interstate Identification Index (III) procedures.

Substitution Note: Additional relevant work experience may be substituted for the educational requirement on a year-for-year basis.

Licensure and/or Certification - If driving is required, must possess a valid driver license from state of residence. Must have or obtain (Texas Law Enforcement Telecommunications System) TLETS certification and CJIS Security Awareness certification within 6 months of hire date.

Regulatory Knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State, and Federal criminal law enforcement regulations, legislation, guidelines, policies and procedures, including III/National Fingerprint File Operational and Technical Manual/procedures.

Research and Comprehension - Must demonstrate sufficient knowledge of library, computer, and empirical research methods and sources to obtain meaningful primary and secondary data regarding a variety of subjects; and to assemble, correlate and analyze information.

Analytical and Problem-Solving Skills - Must be analytical, detail-oriented, and able to multi-task without sacrificing accuracy or timeliness. Ability to analyze problems, identify causative factors, and apply actions to effectively resolve current issues and prevent recurrences of problem conditions. Must demonstrate an ability to accurately identify issues and problems and determine the optimal course of action and outcome.

Organizational Skills - Must be organized, flexible, and able to prioritize in a multi-demand and constantly changing environment. Demonstrated ability to meet multiple and sometimes conflicting deadlines without sacrificing accuracy or timeliness; ability to work independently; and to understand and effectively apply complex oral and written instructions and procedures.

Interpersonal Skills - Must exercise excellent interpersonal skills - position continually requires demonstrated poise, tact, diplomacy, and an ability to establish and maintain effective working/professional relationships with internal and external customers.

Customer Service Skills - Must possess a keen awareness and commitment to providing excellent customer service; demonstrate a positive approach to providing assistance and striving for optimal outcomes; and able to actively and effectively listen to understand requests/issues.

Presentation/Communication Skills - Must be able to effectively communicate and present information and/or training to individuals and a wide variety of audiences. Must be able to produce clear, concise, and professional documents, reports, and presentations.

Technology (computers/hardware/software/operating systems) - Must possess appropriate levels of proficiency with CJIS/JJIS and with Microsoft Office Suite (Word/Excel/PowerPoint/Outlook) and be able to learn new software/systems.

Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety - Must be able to work in a safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices

Schedule and/or Remote/Telecommuting work and/or Travel - Availability for after-hour and weekend work is required. Telecommuting on a rotational basis up to 4 days per week after successfully completing the required training.

PHYSICAL and/or ENVIRONMENTAL DEMANDS:

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environment: Office;

• Ambulatory skills, e.g. stand, walk, sit, stoop, kneel;

• Hand-eye coordination and arm/hand/finger dexterity;

• Ability to speak, hear, and exercise visual acuity;

• Ability to transfer weights of twenty (20) pounds anticipated for this position;

• Driving requirements: Low Frequency (10%).

State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.