All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Location: AdventHealth Orlando ED

Schedule: Full-Time

Shift : Days

The community you'll be caring for:

• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you'll contribute:

The ED Experience Partner is an integral part of a team responsible, accountable, and empowered to deliver a seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for the Emergency Department. The goal of the ED Experience Partner is to enhance the patient experience by providing comfort rounds, keeping patients informed, facilitating ED Journey Tracker technology and related duties, and meeting patient's physical and emotional needs up to and through discharge. Additionally, the ED Experience Partner is responsible for exemplifying our Service Standards of Keep Me Safe, Love Me, make it Easy, and Own it for every person, every time.

The value you'll bring to the team:

• Work to deliver a seamless experience and leads an exceptional consumer experience delivery by facilitating patient requests, owning subject matter expertise on the ED Journey Tracker technology, supporting the Care Team with non-clinical tasks, influencing a comfortable environment, and empowering patients to express needs in a safe way.
• Deep understanding and proven track record of consumer experience delivery, by being attentive and responsive to our guest's requests and creating an exceptional experience.
• Shows compassion, informs, and sets expectation through the activation of AdventHealth Emergency Department signature experience.
• Conflict competent, able to de-escalate consumers and families when service does not meet expectations.
• Responsible for ensuring the needs of consumers are met by providing world-class service while remaining attentive and responsive.
• Routinely performs Frequent Visits throughout the front and/or back of the Emergency Department to remain connected to our consumers, offering key services (comfort items, transport assistance, etc.) to facilitate a seamless and signature experience.

Qualifications
The expertise and experiences you'll need to succeed :

EDUCATION AND EXPERIENCE REQUIRED:

• Associate degree in Healthcare, Business, Hospitality, or related field with 2 years of healthcare experience, hospitality, or related field.

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