Under limited supervision, with latitude for the use of independent judgment, initiative and decision-making, the Enrollment Services Associate position provides clerical and front-line support to the Financial Aid, Records and Registration, and Student Tuition Services departments. The Enrollment Services Associate provides excellent customer service while assisting students in navigating the financial aid process and understanding their financial aid status. This position collaborates with other departments throughout the Enrollment Management division to assist students with financial transactions related to their student account; performs data entry and processing of student registrations, curriculum and scheduling changes and updates to student demographic information. This position will require scheduling flexibility and may require mandatory overtime during peak periods. This role may also require travel to the College's regional centers.

College Intro
Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Specific Responsibilities

• Provide counter coverage for Enrollment Central to assist students with financial transactions related to their student accounts, and providing information concerning the financial aid process and their financial aid status.
• Collaborate with personnel from Financial Aid, the Office of Records and Registration and Admissions to research problems concerning financial aid eligibility; recommending possible solutions as needed.
• Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
• Interact with students, staff, faculty and others in a professional and courteous manner in person, by telephone, and through email and text messaging.
• Perform workshop entrance and exit counseling during peak periods and individually as needed year-round.
• Provide assistance to students and parents concerning the financial aid process and eligibility requirements.
• Record and post payments, charges, and other transactions utilizing Banner student information system by Ellucian.
• Disburse and reconcile petty cash transactions.
• Adhere to internal policies and control procedures as they relate to the Student Tuition Services Office including: maintaining safekeeping of cash drawers, deposits, and other monetary instruments; reconciling deposit totals to batch summary report and finalizing documentation in preparation for bank deposit; and maintaining various control logs, verifying input, and maintaining computerized reports.
• Secure and release bank deposits to armored carriers
• Perform accurate and timely data entry of student registrations and schedule revisions (drop/add), and update student records regarding changes in student demographic information, curriculum changes, changes to admission terms, etc.
• Assist student applicants with the scheduling of placement tests or registration sessions, and the completion of admissions applications.
• Perform imaging and indexing of student registration documents.
• Process student transcript requests.
• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social economic, cultural, ideological and ethnic backgrounds.
• Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents on behalf of the work area and the College.
• Perform such other duties and carry out such other responsibilities as assigned.
• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
• Respond to written inquiries received either by email or letter in a timely, professional, and efficient manner.
• Maintain knowledge base of College and departmental practices, procedures and policies.

Minimum Qualifications

• A high school diploma or its equivalent (e.g., GED ) required.
• Six (6) years of work experience in a related field required.
• Previous experience using Ellucian Banner preferred.
• Two (2) years cash handling experience in a computerized environment required.
• Previous customer service experience required.
• Ability to collect proper payment, give correct change and process payments in a manner that ensures accuracy required.
• Ability to comply with internal control procedures as they relate to the handling of cash required.
• Ability to interact with a Student Accounting system required.
• Strong verbal and written communication skills required.
• Strong customer-focused mindset and the ability to respond in a courteous and helpful manner under stressful situations required.
• Ability to perform multiple tasks with changing priorities is required.
• Strong attention to detail and accuracy required.
• Demonstrated proficiency using Microsoft Word and Excel required.
• Demonstrated excellence in customer service to internal and external stakeholders required.
• Ability to work extended hours and an occasional Saturday, as needed, required.
• Willingness to travel to regional campus locations, as needed.
• Professional appearance and demeanor required.
• Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.

Preferred Qualifications

• Associate's degree preferred.
• Previous experience with loan origination and disbursement processes within a financial aid servicing department is preferred.