Job Description

• Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
• Maintains required core competencies.
• Complies with set Policies and Procedures (i.e. name tag, dress code, parking, smoking, etc.)
• Must be understanding, courteous and professional at all times in contacts with patients, visitors, employees, and medical staff.
• Schedule patient appointments and provides appointment reminders.
• Liaison between medical professionals and patients.
• Answer telephone calls in a professional and courteous manner with minimum rings.
• Route phone calls and handle enquires efficiently and courtesy.
• Receive and convey messages verbally, email and in writing.
• Welcome patients and visitors in a polite and courteous manner.
• Monitor patient flow in department.
• Answer non-medical questions for patients.
• Organize and manage workflow.
• Monitor and maintain supplies and forms.
• Maintain supply of snacks, juices and paper items for food consumption.
• Coordinate procedure appointments and availability.
• Optimize patient satisfaction by scheduling service delivery within their preferences.
• File, scan and fax documents
• Protect patients' rights by maintaining confidentiality of information.
• Comfort patients by anticipating their anxieties and respecting their grief process.
• Maintain cleanliness of the reception/waiting area.
• Utilize team effort to accomplish related tasks as needed.
• Receive diagnostic testing results, recording and distributing results promptly.
• Help patients in distress by responding to emergencies.
• Perform other duties as required.

Requirements
Education

Required:

High School

Licenses & Certifications

Preferred:

C-Heartsaver

APPLICATION DOWNTIME ALERT
Our application process is being upgraded and will not be accessible between 8:00 am and 12:00 pm CST. During our scheduled downtime, you can to join our talent community or come back later to fill out the application process. Thank you for your patience as we upgrade our technology.

Front Office Coordinator - 719001

Hi! I'm Eve, your personal assistant at CHRISTUS Health
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