Hub Operations Manager

Job Description

Position Overview:

The Hub Operations Manager is responsible for leading the overall performance of assigned hub and its staff . Overseeing daily operations to ensure strategic goals are met in terms of customer satisfaction, profitability, and market share . This role acts as the primary representation for the Avanti brand in the assign market and maintains working relationships with builder partners. This role proactively works cross functionally with other leaders across the organization to driver results.

Responsibilities include but are not limited to:

• Maintains appropriate levels of staffing to meet the change in builder demand
  
• Drives results through key performance indicators
  
• Promotes and drives employee development through the Avanti Expert Program
  
• Deescalates urgent issues with the ability to identify root cause and establish process improvement
  
• Drives results and accountability through key performance indicators
  
• Responsible for delivering P&L performance
  
• Work s cross functionally with other departments and leaders across the organization
  
• Provides feedback to other business leaders on market changes
  
• Provides inp u t on budget goals based on sales forecast, efficiency rates and market analysis
  
• Management of assign direct report s , including, hiring, onboarding, and training, performance manager and employee relations
  

Skills/Knowledge:

• Strong verbal and written communication with the ability to present data related to business performance and market specific data
  
• Comfortable in a fast-paced environment
  
• Exceptionally well organized and efficient to meet commitments
  
• Ability to maintain a positive attitude while tackling dynamic projects
  
• Talented and strong people manager, mentor, and coach
  
• Ability to be innovative and be agil e to changing business conditions
  
• Technically proficient in Microsoft Office, Excel, Outlook, PowerPoint, Word, and Apple iOS
  

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily . The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

Education and/or Experience:

Must have bachelor's degree with a minimum of 3 years' experience in related field or equivalent combination of education and experience . Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required .

Computer Skills:

Proficiency with Microsoft® Word, Excel, and Outlook software applications. Will be expected to develop proficiency in Avanti software ( i.e., FeneVision , etc.) and become familiar with Apple iOS.

Communication Skills:

Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills . Ability to read, interpret, understand, and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers . Must display excellent phone and email etiquette . Must be able to present appropriate attitude for the situation when interacting with customers or coworkers .

Professional Skills:

Must be a team player and exhibit a strong desire to learn and promote self-growth . Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion . Attention to detail is required . Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines . Must be able to develop trust, respect, and confidence of customers, coworkers, and managers. Must present in a clean and neat physical appearance . Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.

Mathematical Skills:

Ability to subtract two-digit numbers and to multiply and divide with 10s and 100 s. Ability to perform calculations using units of money, time, measurement, etc . Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth . Ability to apply basic concepts of algebra, geometry, and general business math.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear . The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 20 pounds . Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus . Time commitment required of this position will vary based on business needs .

Work Environment:

Work environment with this job includes warehouse and office environment . The noise level of this job varies as do the temperatures in the warehouse depending on the season . Ability to travel as needed.

Hub Operations Manager

Job Description

Position Overview:

The Hub Operations Manager is responsible for leading the overall performance of assigned hub and its staff . Overseeing daily operations to ensure strategic goals are met in terms of customer satisfaction, profitability, and market share . This role acts as the primary representation for the Avanti brand in the assign market and maintains working relationships with builder partners. This role proactively works cross functionally with other leaders across the organization to driver results.

Responsibilities include but are not limited to:

• Maintains appropriate levels of staffing to meet the change in builder demand
  
• Drives results through key performance indicators
  
• Promotes and drives employee development through the Avanti Expert Program
  
• Deescalates urgent issues with the ability to identify root cause and establish process improvement
  
• Drives results and accountability through key performance indicators
  
• Responsible for delivering P&L performance
  
• Work s cross functionally with other departments and leaders across the organization
  
• Provides feedback to other business leaders on market changes
  
• Provides inp u t on budget goals based on sales forecast, efficiency rates and market analysis
  
• Management of assign direct report s , including, hiring, onboarding, and training, performance manager and employee relations
  

Skills/Knowledge:

• Strong verbal and written communication with the ability to present data related to business performance and market specific data
  
• Comfortable in a fast-paced environment
  
• Exceptionally well organized and efficient to meet commitments
  
• Ability to maintain a positive attitude while tackling dynamic projects
  
• Talented and strong people manager, mentor, and coach
  
• Ability to be innovative and be agil e to changing business conditions
  
• Technically proficient in Microsoft Office, Excel, Outlook, PowerPoint, Word, and Apple iOS
  

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily . The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

Education and/or Experience:

Must have bachelor's degree with a minimum of 3 years' experience in related field or equivalent combination of education and experience . Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required .

Computer Skills:

Proficiency with Microsoft® Word, Excel, and Outlook software applications. Will be expected to develop proficiency in Avanti software ( i.e., FeneVision , etc.) and become familiar with Apple iOS.

Communication Skills:

Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills . Ability to read, interpret, understand, and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers . Must display excellent phone and email etiquette . Must be able to present appropriate attitude for the situation when interacting with customers or coworkers .

Professional Skills:

Must be a team player and exhibit a strong desire to learn and promote self-growth . Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion . Attention to detail is required . Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines . Must be able to develop trust, respect, and confidence of customers, coworkers, and managers. Must present in a clean and neat physical appearance . Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.

Mathematical Skills:

Ability to subtract two-digit numbers and to multiply and divide with 10s and 100 s. Ability to perform calculations using units of money, time, measurement, etc . Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth . Ability to apply basic concepts of algebra, geometry, and general business math.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear . The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 20 pounds . Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus . Time commitment required of this position will vary based on business needs .

Work Environment:

Work environment with this job includes warehouse and office environment . The noise level of this job varies as do the temperatures in the warehouse depending on the season . Ability to travel as needed.

Department of Labor Family & Medical Leave Act (FMLA)
Employee Polygraph Protection Act